Questions about transfers, limits, wallet funding, or support?

KoboTrade provides:

• Fast international money transfers.
• Competitive exchange rates.
• Secure multi-currency digital wallets.
• Easy beneficiary management.
• Real-time transaction tracking.
• Instant transaction notifications.
• 24/7 customer support.
• Referral rewards and customer incentive programs.

KoboTrade protects customers through multiple layers of security including:

• Industry-standard SSL encryption.
• Secure cloud infrastructure.
• Identity verification.
• Facial verification (Liveness Detection).
• Transaction monitoring.
• Fraud detection systems.
• Secure payment processing.
• Regulatory compliance controls.
• Continuous security monitoring.

KoboTrade is:

• Registered with the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) as a Money Services Business (MSB).
• FINTRAC Registration Number: N300000031
• Registered with the Bank of Canada as a Payment Service Provider (PSP) under the Retail Payment Activities Act (RPAA).
• RPAA Registration Number: RPS0003041

From Canada

• Nigeria
• Ghana
• Kenya
• Uganda
• Cameroon
• Senegal
• Rwanda
• Tanzania
• Zambia

From Nigeria

• Canada
• Ghana
• Kenya
• Uganda
• Cameroon
• Senegal
• Rwanda

New corridors will be announced through:

• KoboTrade Mobile App
• KoboTrade Website
• Email Notifications
• Social Media
• Push Notifications

• Download the KoboTrade Mobile App or visit our website.
• Register using your email address and mobile number.
• Verify your email address.
• Complete your personal profile.
• Complete identity verification.
• Fund your wallet.
• Start sending money.

Benefits include:

• Competitive exchange rates.
• Zero transfer fees on supported corridors.
• Fast delivery times.
• Secure digital wallets.
• Regulated Canadian FinTech platform.
• Multiple African payment corridors.
• Referral Rewards Program.
• Non-Stop Bonus Program.
• Secure identity verification.
• Real-time transaction tracking.
• Dedicated Customer Support.

Identity verification helps KoboTrade:

• Comply with the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA).
• Comply with FINTRAC regulations.
• Prevent fraud.
• Prevent identity theft.
• Prevent money laundering.
• Prevent terrorist financing.
• Protect customers.
• Protect the KoboTrade platform.

For Canadian customers, KoboTrade accepts the following government-issued photo identification:

• Canadian Driver's Licence.
• Provincial Identification Card.
• Canadian Passport.
• Permanent Resident Card (where supported).

Your identification must:

• Be valid.
• Not be expired.
• Clearly display your photograph.
• Match the information registered on your KoboTrade account.

However, KoboTrade may request that you update your identification if:

• Your identification expires.
• Regulatory requirements change.
• Additional verification is required.
• Suspicious activity is detected.
• Approximately every four (4) years as part of our ongoing compliance program.

Additional review may be necessary where:

• Information cannot be automatically verified.
• Additional compliance checks are required.
• Uploaded documents are unclear.

If additional information is required, KoboTrade will notify you through:

• Email.
• In-App Notification.
• Customer Support.

Verification may be unsuccessful for several reasons including:

• Expired identification.
• Blurry photographs.
• Poor lighting.
• Face mismatch.
• Incorrect personal information.
• Damaged identification.
• Unable to verify supplied information.

If your verification is unsuccessful:

• Carefully review the instructions.
• Upload clearer photographs.
• Ensure your information matches your identification.
• Try again.

KoboTrade may request additional verification if:

• Your identification has expired.
• Your account information changes significantly.
• Regulatory requirements change.
• Unusual account activity is detected.
• Enhanced Due Diligence (EDD) is required.

• Log in to your KoboTrade account.
• Select Add Money.
• Choose the wallet you wish to fund.
• Follow the on-screen funding instructions.
• Complete your payment.

Currently:

• CAD Wallet funding supports Interac e-Transfer.
• NGN Wallet funding follows the payment instructions displayed within the KoboTrade App.

Once Interac confirms that your transfer has been successfully deposited:

• KoboTrade automatically maps the payment to your wallet.
• Your wallet balance is updated.
• You receive an in-app notification.
• You may also receive an email confirming your deposit.

Occasionally, delays may occur because of:

• Banking network maintenance.
• Compliance reviews.
• High transaction volumes.
• Temporary technical issues.

However:

• Deposits remain subject to regulatory review.
• Compliance checks may be conducted on larger transactions.
• Customers may be asked to provide proof of source of funds where required by law.

For CAD Wallet Funding, delays may occur because:

• Your bank has not completed the Interac e-Transfer.
• The payment is still being processed by your financial institution.
• The payment is undergoing compliance review.
• Banking network delays.
• Temporary technical maintenance.
• Additional verification is required.

For NGN Wallet Funding, delays may occur because:

• Banking network delays.
• Incorrect account information.
• Payment processing delays.
• Temporary maintenance.

Follow these easy steps:

• Log in to your KoboTrade account.
• Ensure your wallet has sufficient funds.
• Select the wallet you wish to send money from.
• Select the destination country.
• Enter the amount you wish to send.
• Choose an existing beneficiary or add a new beneficiary.
• Review the transaction summary, including:
• Exchange Rate
• Transfer Amount
• Amount Recipient Receives
• Applicable Fees
• Recipient Details
• Click Confirm & Send.

Occasionally, transfers may take longer because of:

• Banking system maintenance.
• Recipient bank processing delays.
• Public holidays.
• Regulatory compliance reviews.
• Network interruptions.
• Temporary technical issues experienced by KoboTrade or our payment partners.

Please ensure you verify:

• Beneficiary Name.
• Bank Name.
• Account Number.
• Transfer Amount.
• Exchange Rate.

This includes:

• Beneficiary Name.
• Bank Name.
• Account Number.
• Recipient Email Address (where applicable).
• Transfer Amount.

If you discover an error after submitting your transfer:

• Contact KoboTrade Customer Support immediately.
• KoboTrade will attempt to stop or recover the funds where operationally possible.
• Once the receiving bank has completed payment, recovery may not be possible.

Saved beneficiaries can be:

• Edited.
• Deleted.
• Updated.
• Selected during future transfers.

Transfers may occasionally be delayed because of:

• Additional compliance reviews.
• Banking network interruptions.
• Recipient bank processing delays.
• Public holidays.
• Incorrect beneficiary information.
• Temporary technical maintenance.
• High transaction volumes.
• Additional security verification.

A transfer may be declined where:

• Regulatory requirements are not met.
• Identity verification is incomplete.
• Fraud is suspected.
• Sanctions screening identifies a concern.
• Incorrect beneficiary information has been supplied.
• The transaction exceeds permitted limits.
• The funding source cannot be verified.

Once your transfer has been successfully submitted, KoboTrade will send:

• An in-app confirmation.
• Transaction status updates.
• A digital receipt.
• Notifications once your transfer has been completed.

You can monitor:

• Pending
• Processing
• Completed
• Cancelled (where applicable)
• Failed (if applicable)

Benefits include:

• Zero hidden charges.
• Transparent pricing.
• Competitive exchange rates.

However:

• Withdrawal fees apply when withdrawing funds from your KoboTrade Wallet.
• Any applicable withdrawal fees are displayed before you confirm your withdrawal.

KoboTrade provides highly competitive exchange rates based on:

• Live foreign exchange markets.
• Liquidity partner pricing.
• Market demand and supply.
• Currency availability.
• Market volatility.

Rates may change because of:

• Global foreign exchange markets.
• Economic news.
• Central bank policies.
• Currency demand.
• Market volatility.

CAD Wallet

• Daily Transfer Limit: CAD 10,000
• 30-Day Transfer Limit: CAD 60,000
• Minimum Transfer Amount: CAD 50

NGN Wallet

• Daily Transfer Limit: NGN 10,000,000
• 30-Day Transfer Limit: NGN 100,000,000
• Minimum Transfer Amount: NGN 50,000

Transaction limits help KoboTrade:

• Comply with Canadian financial regulations.
• Prevent financial crime.
• Reduce fraud.
• Protect customers.
• Manage operational risk.
• Maintain secure payment services.

Transaction limits may increase or decrease depending on:

• Your verification level.
• Compliance requirements.
• Regulatory obligations.
• Product updates.
• Internal risk assessments.

Before confirming any transaction, you will always see:

• Exchange Rate.
• Transaction Amount.
• Recipient Amount.
• Applicable Fees.
• Total Amount.

• Log in to KoboTrade.
• Select Withdraw.
• Choose the wallet you wish to withdraw from.
• Enter the withdrawal amount.
• Review the withdrawal summary.
• Confirm your withdrawal.

CAD Wallet

• CAD $2.00 per withdrawal.

NGN Wallet

• NGN 200 per withdrawal.

Occasionally, withdrawals may take longer because of:

• Banking network delays.
• Compliance reviews.
• Public holidays.
• Temporary technical maintenance.
• Recipient bank processing times.

CAD Wallet

• Daily Withdrawal Limit: CAD 3,000
• 30-Day Withdrawal Limit: CAD 60,000
• Minimum Withdrawal Amount: CAD 50

NGN Wallet

• Daily Withdrawal Limit: NGN 5,000,000
• 30-Day Withdrawal Limit: NGN 50,000,000
• Minimum Withdrawal Amount: NGN 50,000

You may withdraw your available wallet balance provided:

• Sufficient funds are available.
• Withdrawal fees have been deducted.
• The withdrawal complies with your applicable withdrawal limits.
• No compliance restrictions apply.

Withdrawals may occasionally be delayed because of:

• Banking maintenance.
• Compliance reviews.
• Public holidays.
• Technical maintenance.
• Recipient bank delays.
• High transaction volumes.

Withdrawals may be declined where:

• Your wallet balance is insufficient.
• Your account requires additional verification.
• Compliance reviews are outstanding.
• Incorrect withdrawal details have been provided.
• Withdrawal limits have been exceeded.

Once your withdrawal has been successfully processed, KoboTrade will send:

• An in-app notification.
• A confirmation email (where applicable).
• A downloadable transaction receipt.
• Updated wallet balance.

Here's how it works:

• Share your unique KoboTrade referral link with your friends and family.
• Your referral downloads the KoboTrade App or registers using your referral link.
• Your referral successfully completes identity verification.
• Your referral completes their first qualifying transfer of CAD $200 or more.
• Once the qualifying transfer is completed:
• You receive a CAD $20 referral reward.
• Your referred customer also receives CAD $20 credited to their KoboTrade CAD Wallet.

For every successful referral:

• You earn CAD $20
• Your referral earns CAD $20
• Your referral must complete a qualifying transfer of at least CAD $200
• Each customer qualifies only once under the referral program.

Referral rewards are usually credited shortly after:

• Your referral completes identity verification.
• Their first qualifying transaction of CAD $200 or more has been successfully completed.
• The transaction passes all compliance and fraud screening requirements.

Here's how it works:

• Every time your cumulative transfers reach CAD $5,000, you automatically earn a CAD $20 Bonus.
• Your transfers do not need to be completed in one transaction.
• Smaller transfers accumulate automatically until you reach the qualifying amount.

For example:

• CAD $500 today
• CAD $1,000 next week
• CAD $2,500 next month
• CAD $1,000 later

Any updates will be announced through:

• KoboTrade Mobile App
• Website
• Email
• Push Notifications

You will receive:

• An In-App Notification.
• A Reward Notification.
• Updated Bonus Balance.
• Bonus Transaction History.

The Bonus Page will display:

• Lifetime Bonus Earned.
• Available Bonus Balance.
• Redeemed Bonuses.
• Bonus History.
• Progress toward your next reward.
• Redeem Bonus button.

Referral rewards and bonuses may be cancelled where KoboTrade determines that:

• Fraud has occurred.
• Multiple accounts are used.
• Referral abuse is detected.
• False information was supplied.
• The Terms and Conditions of the promotion have been violated.

Referral programs, bonus campaigns and promotional offers may be:

• Modified
• Suspended
• Replaced
• Discontinued

Customers will be notified through:

• KoboTrade App
• Website
• Email
• Push Notifications

Customer information is protected using multiple layers of security including:

• Enterprise-grade cloud infrastructure.
• Industry-standard SSL encryption.
• Identity verification.
• Liveness Detection.
• Secure authentication.
• Transaction monitoring.
• Fraud monitoring systems.

Customer information is collected, stored and processed in accordance with:

• KoboTrade Privacy Policy.
• Canadian Privacy Laws.
• Applicable financial regulations.

SSL encryption helps protect against:

• Unauthorized access.
• Identity theft.
• Data interception.
• Cyber attacks.
• Fraud.

If your phone is lost or stolen:

• Change your KoboTrade password immediately.
• Contact KoboTrade Customer Support if you require assistance resetting your account credentials.
• Monitor your account activity.
• Report any unauthorized transactions immediately.

Immediately:

• Change your password.
• Contact KoboTrade Customer Support.
• Review your recent transaction history.
• Report any unauthorized activity.
• Monitor your wallet balances.

Your information is only shared where necessary:

• To verify your identity.
• To process your transactions.
• To comply with Canadian laws.
• With regulated financial institutions and approved payment partners involved in delivering our services.

KoboTrade employs several fraud prevention measures, including:

• Identity Verification.
• Facial Recognition.
• Liveness Detection.
• Device Monitoring.
• Transaction Monitoring.
• Suspicious Activity Detection.
• Regulatory Screening.

To help keep your KoboTrade account secure:

• Never share your password or One-Time Password (OTP).
• Never disclose your PIN to anyone.
• Always verify beneficiary details before sending money.
• Keep your mobile device updated.
• Install security updates promptly.
• Report suspicious emails, calls or messages claiming to be from KoboTrade.
• Only download the KoboTrade App from official app stores.

KoboTrade will never ask you for:

• Your password.
• Your One-Time Password (OTP).
• Your security PIN.
• Your complete card details.

Identity verification enables KoboTrade to:

• Comply with the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA).
• Meet FINTRAC Anti-Money Laundering (AML) requirements.
• Meet Know Your Customer (KYC) obligations.
• Prevent money laundering.
• Prevent terrorist financing.
• Detect and prevent fraud.
• Protect customers against identity theft.
• Maintain the security and integrity of the KoboTrade platform.

Compliance reviews may occur because of:

• Large transaction amounts.
• Unusual transaction patterns.
• Rapid increase in transaction activity.
• Regulatory reporting requirements.
• Source of Funds verification.
• Recipient verification.
• Sanctions screening.
• Additional risk assessment.

A transfer may be declined for several reasons, including:

• Insufficient wallet balance.
• Identity verification has not been completed.
• Compliance concerns.
• Sanctions screening results.
• Incorrect beneficiary information.
• Transaction exceeds permitted limits.
• Funding source cannot be verified.
• Suspicious or unusual activity detected.
• Temporary technical issues.

Your KoboTrade account may be temporarily restricted if:

• Additional identity verification is required.
• Suspicious activity has been detected.
• Your account may have been compromised.
• Regulatory obligations require further review.
• We receive instructions from financial institutions or regulatory authorities.
• Fraud prevention measures have been triggered.

Examples of acceptable supporting documents include:

• Recent bank statements.
• Employment pay slips.
• Business invoices.
• Income tax documents.
• Investment statements.
• Property sale agreements.
• Pension statements.
• Other documents showing the lawful source of funds.

You may be asked to provide:

• Purpose of the transfer.
• Relationship to the recipient.
• Source of funds.
• Supporting documents.
• Additional identification.

KoboTrade reserves the right to suspend or permanently close an account where:

• Fraud is suspected.
• False information has been provided.
• Multiple accounts are operated in violation of our Terms.
• Regulatory obligations require account closure.
• The Terms of Service have been violated.
• Abuse of promotional programs is detected.

To protect customers and comply with Canadian regulations, KoboTrade continuously monitors transactions for:

• Fraud.
• Money laundering.
• Terrorist financing.
• Sanctions compliance.
• Suspicious transaction patterns.
• Unusual account activity.

You can contact us through:

• Live Chat within the KoboTrade Mobile App.
• Website Live Chat.
• WhatsApp Support.
• Telephone Support.
• Email Support.

Customer Support Contact Details

• WhatsApp: https://wa.me/message/25DA3TVN7CPQD1
• Telephone: +1 (587) 287-1362
• Email: Support@KoboTrade.com

If you experience any issue while using KoboTrade:

• Open the KoboTrade App.
• Navigate to Help & Support.
• Select Report an Issue.
• Provide as much information as possible.

Where applicable, include:

• Transaction Reference Number.
• Date of Transaction.
• Amount.
• Beneficiary Name.
• Screenshots.
• Description of the issue.

Complaints may be submitted through:

• Email.
• Live Chat.
• Telephone.
• WhatsApp.

Please include:

• Full Name.
• Registered Email Address.
• Telephone Number.
• Transaction Reference (where applicable).
• Date of Transaction.
• Detailed description of your concern.
• Supporting documents (if available).

KoboTrade aims to:

• Acknowledge complaints within two (2) business days.
• Investigate every complaint fairly and thoroughly.
• Provide a response as quickly as reasonably possible.

To help us assist you more efficiently, please provide:

• Your Full Name.
• Registered Email Address.
• Telephone Number.
• Transaction Reference Number.
• Date and Time of Transaction.
• Amount Sent.
• Beneficiary Name.
• Detailed description of the issue.
• Screenshots or supporting documents (where applicable).

Service announcements, product updates and maintenance notices are communicated through:

• KoboTrade Mobile App.
• KoboTrade Website.
• Email Notifications.
• Push Notifications.
• Official Social Media Channels.

The following policies are available on the KoboTrade Website and Mobile App:

• Terms of Service.
• Privacy Policy.
• Cookies Policy.
• Complaints Policy.
• AML & Compliance Information.
• Referral Program Terms & Conditions.
• Non-Stop Bonus Terms (when applicable).

You can submit:

• Suggestions.
• Compliments.
• Product ideas.
• Feature requests.
• General feedback.

Feedback may be submitted through:

• Live Chat.
• Email.
• WhatsApp.
• Customer Support.