Terms of Service

1.1Agreement

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you", "your", or "User") and KoboTrade Inc. ("KoboTrade", "we", "our", or "us"), a corporation incorporated under the laws of Alberta, Canada.

These Terms govern your access to and use of KoboTrade's website, mobile applications, digital wallet services, foreign exchange services, money transfer services, and all other products and services made available by KoboTrade (collectively referred to as the "Services").

By creating an account, accessing, or using any KoboTrade Services, you acknowledge that you have read, understood and agree to be legally bound by these Terms.

If you do not agree to these Terms, you must not use our Services.

1.2About KoboTrade

KoboTrade Inc. is a Canadian financial technology company providing digital money transfer, foreign exchange, payment, and wallet services.

KoboTrade is:

• Registered with the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) as a Money Services Business (MSB), Registration Number N300000031.
• Registered with the Bank of Canada as a Payment Service Provider (PSP) under the Retail Payment Activities Act (RPAA), Registration Number RPS0003041.

KoboTrade is not a bank, credit union, trust company, or deposit-taking institution.

Certain payment, settlement, foreign exchange, and transfer services are provided through regulated financial institutions and licensed payment partners.

1.3Services Covered

These Terms apply to all KoboTrade Services, including but not limited to:

• Creating and maintaining a KoboTrade account.
• Opening and maintaining digital wallet balances.
• Funding your wallet.
• Sending money internationally.
• Receiving transfers where available.
• Foreign exchange services.
• Currency conversion.
• Beneficiary management.
• Transaction history.
• Downloadable transaction receipts.
• Refer & Earn Program.
• Non-Stop Bonus Program.
• Promotions and rewards.
• Mobile application features.
• Website services.
• Customer Support.
• Any future services introduced by KoboTrade.

1.4Electronic Agreement

By creating an account or using KoboTrade, you agree that:

• these Terms may be accepted electronically;
• your electronic acceptance has the same legal effect as signing a written agreement;
• all notices, disclosures and communications may be delivered electronically through:
• email;
• SMS;
• push notifications;
• your KoboTrade account;
• or our website.

You agree to keep your contact information current to ensure you receive important communications.

1.5Changes to Services

KoboTrade continually improves its products and Services.

We may:

• introduce new products;
• discontinue existing features;
• modify supported countries;
• introduce new currencies;
• add or remove payment methods;
• update wallet functionality;
• introduce additional compliance requirements.

Such changes do not automatically amend these Terms unless specifically stated.

1.6Changes to these Terms

We may amend these Terms from time to time.

Where changes are material, we will provide notice by one or more of the following methods:

• email;
• in-app notification;
• push notification;
• website notice.

Your continued use of KoboTrade after revised Terms become effective constitutes acceptance of those revised Terms.

1.7Regional Services

Some KoboTrade Services are only available in certain countries or jurisdictions.

Features, exchange rates, payment methods, currencies, transaction limits and delivery times may vary depending on:

• your country of residence;
• recipient country;
• payment method;
• regulatory requirements;
• local banking infrastructure;
• payment partners.

1.8Execution-Only Services

KoboTrade provides an execution-only payment service.

We execute transactions strictly according to the information and instructions you provide.

KoboTrade does not provide:

• investment advice;
• tax advice;
• legal advice;
• financial planning;
• fiduciary services.

You remain solely responsible for determining whether a transaction is appropriate for your circumstances.

1.9Language

These Terms are prepared in English.

Where translations are made available for convenience, the English version shall prevail in the event of any inconsistency.

1.10Entire Agreement

These Terms, together with our:

• Privacy Policy;
• Cookie Policy;
• Acceptable Use Policy;
• Complaints Policy;
• Referral Program Terms;
• Bonus Program Terms;
• and any additional policies published by KoboTrade,

constitute the complete agreement between you and KoboTrade regarding the Services and supersede all prior discussions, understandings, or agreements relating to your use of KoboTrade.

2.1Age Requirement

You must be at least 18 years of age, or the age of majority in your province, territory, or country of residence (whichever is higher), to use KoboTrade.

By creating an account, you represent and warrant that you meet this requirement.

2.2Eligible Jurisdictions

KoboTrade Services are only available in jurisdictions where we are legally permitted to operate.

You may only use KoboTrade if you:

• reside in a supported country;
• are physically present in a supported jurisdiction when required;
• comply with all applicable local laws.

We may expand or reduce our supported countries from time to time.

2.3Accurate Information

You agree to provide accurate, complete, and up-to-date information when registering for a KoboTrade account.

This includes, where applicable:

• your full legal name;
• date of birth;
• residential address;
• email address;
• telephone number;
• occupation;
• government-issued identification;
• source of funds information;
• any other information reasonably requested by KoboTrade.

You must promptly update your account if any of this information changes.

2.4Identity Verification (KYC)

To comply with applicable laws and regulations, KoboTrade may require you to complete identity verification before you can access certain Services or transaction limits.

Verification may include:

• government-issued photo identification;
• facial recognition;
• liveness detection;
• address verification;
• source of funds verification;
• source of wealth verification;
• occupation details;
• additional documentation where required.

Failure to complete verification may result in restrictions, suspension, or closure of your account.

2.5One Personal Account

Each individual can hold only one personal KoboTrade account, unless expressly authorized by KoboTrade.

Creating or operating multiple personal accounts without our approval may result in:

• account suspension;
• forfeiture of promotional rewards;
• closure of duplicate accounts;
• reporting to regulatory authorities where appropriate.

2.6User Responsibilities

You are responsible for:

• maintaining accurate account information;
• safeguarding your password, PIN, and authentication credentials;
• ensuring that your device remains secure;
• reviewing your transaction history regularly;
• confirming all transaction details before submission;
• complying with all applicable laws and these Terms.

2.7Lawful Use

You agree to use KoboTrade only for lawful purposes.

You must not use the Services to:

• facilitate fraud;
• launder money;
• finance terrorism;
• evade sanctions;
• conduct illegal gambling;
• engage in deceptive or fraudulent activity;
• violate applicable laws or regulations.

2.8Compliance Cooperation

You agree to cooperate fully with KoboTrade's compliance and risk management procedures.

We may request additional information or documentation at any time to verify:

• your identity;
• the source of funds;
• the purpose of a transaction;
• the intended recipient;
• your occupation;
• your source of wealth.

Failure to cooperate may result in delayed transactions, account restrictions, suspension, or termination.

2.9Sanctions and Restricted Persons

You may not use KoboTrade if you are:

• subject to economic or trade sanctions;
• listed on applicable sanctions lists;
• acting on behalf of a sanctioned person or entity;
• attempting to circumvent applicable sanctions laws.

KoboTrade reserves the right to refuse, suspend, or terminate Services where sanctions or compliance concerns arise.

2.10Ongoing Eligibility

Your eligibility to use KoboTrade is subject to ongoing review.

Meeting the eligibility requirements at the time of registration does not guarantee continued access to the Services.

KoboTrade may suspend or terminate your access if you no longer meet our eligibility, regulatory, compliance, or risk requirements.

3.1Overview of the Services

KoboTrade provides financial technology and payment services that enable eligible customers to access digital wallets, fund their accounts, exchange supported currencies, send and receive money, withdraw funds, manage beneficiaries, view transaction activity, obtain transaction receipts and use other payment-related features made available through the KoboTrade mobile application and website.

The specific Services available to you may depend on your country of residence, location, verification status, transaction history, supported currency, payment method, destination country, recipient financial institution, applicable laws, regulatory requirements and the availability of KoboTrade’s financial institution and payment partners.

KoboTrade may introduce, modify, restrict, suspend or discontinue any Service or feature in accordance with these Terms and applicable law.

3.2KoboTrade is Not a Bank

KoboTrade Inc. is a financial technology company and is not a bank, credit union, trust company or other deposit-taking financial institution.

Creating a KoboTrade account does not create a bank account or establish a banking relationship between you and KoboTrade.

Certain payment, transfer, foreign exchange and settlement services may be provided or facilitated through regulated financial institutions, payment service providers, financial technology companies, payment processors, foreign exchange providers, payout partners and other third-party service providers.

Your use of KoboTrade does not create a contractual relationship between you and any KoboTrade partner unless expressly stated otherwise.

3.3Regulatory Status

KoboTrade is registered with the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) as a Money Services Business (MSB), Registration Number N300000031.

KoboTrade is also registered with the Bank of Canada as a Payment Service Provider (PSP) under the Retail Payment Activities Act (RPAA), Registration Number RPS0003041.

Our registration and regulatory status do not constitute a guarantee, endorsement, insurance or warranty by FINTRAC, the Bank of Canada or any other governmental or regulatory authority regarding KoboTrade, the Services or any particular transaction.

3.4Supported Services

Subject to availability and eligibility requirements, KoboTrade Services may include:

• digital wallet services;
• domestic and international money transfers;
• cross-border payments;
• currency conversion and foreign exchange services;
• wallet funding;
• withdrawals;
• beneficiary management;
• transaction history;
• transaction tracking;
• downloadable transaction receipts;
• customer support services;
• promotional programs;
• referral programs;
• customer rewards;
• and other financial technology or payment services introduced by KoboTrade.

Not every Service will be available to every customer, in every country or for every currency.

3.5Supported Currencies and Transfer Corridors

KoboTrade determines the currencies, countries and transfer corridors supported through the Services.

Supported currencies and transfer destinations may change from time to time.

The availability of a particular currency or transfer corridor within the KoboTrade mobile application or website does not guarantee that the Service will remain continuously available.

We may add, modify, temporarily suspend or discontinue a supported currency, country or transfer corridor due to:

• regulatory requirements;
• compliance requirements;
• market conditions;
• operational considerations;
• foreign exchange availability;
• payment partner requirements;
• financial institution requirements;
• technical limitations;
• security concerns;
• or other circumstances affecting our ability to provide the Service.

Where reasonably possible, KoboTrade will communicate significant changes affecting customers.

3.6Digital Wallet Services

KoboTrade may provide customers with one or more digital wallets denominated in supported currencies.

Your KoboTrade wallet allows you to access certain Services that may include:

• holding an available balance;
• funding your wallet;
• sending money;
• receiving eligible funds;
• exchanging supported currencies;
• withdrawing available funds;
• viewing transaction activity;
• and accessing other wallet-related functionality.

The currencies available through KoboTrade wallets may change as KoboTrade expands its Services.

The specific terms governing wallet funding, wallet balances and withdrawals are set out in later sections of these Terms.

3.7Money Transfer Services

KoboTrade enables eligible customers to initiate money transfers to supported recipients and destinations.

To initiate a transfer, you may be required to provide information including:

• the amount you wish to send;
• the sending currency;
• the receiving currency;
• the beneficiary’s full name;
• bank or financial institution information;
• account number;
• Interac receiving email, where applicable;
• destination country;
• reason for sending money;
• relationship to the recipient;
• and any additional information required to process or review the transaction.

You are responsible for ensuring that all information provided is accurate and complete.

KoboTrade will process transactions according to the instructions submitted and confirmed by you, subject to these Terms, regulatory requirements, compliance reviews, transaction limits and the availability of relevant financial institutions and payment partners.

3.8Currency Conversion and Foreign Exchange Services

Where a transaction requires currency conversion, KoboTrade will provide an exchange rate before you confirm the transaction.

The exchange rate applicable to your transaction will be displayed within the KoboTrade mobile application or website before confirmation.

Exchange rates may vary due to:

• foreign exchange market conditions;
• liquidity;
• currency volatility;
• transaction size;
• payment method;
• transfer corridor;
• operating costs;
• partner pricing;
• and other commercial or market considerations.

You are responsible for reviewing the applicable exchange rate and recipient amount before confirming a transaction.

Additional provisions relating to exchange rates and fees are provided later in these Terms.

3.9Payment and Payout Partners

KoboTrade may rely on third-party financial institutions and payment partners to provide certain components of the Services.

These partners may assist with:

• receiving customer funds;
• processing payments;
• holding or safeguarding funds where applicable;
• foreign exchange;
• settlement;
• identity verification;
• fraud prevention;
• transaction screening;
• payment processing;
• and delivering funds to recipients.

The involvement of a third-party service provider may affect transaction processing times, service availability and delivery methods.

KoboTrade will take reasonable steps to work with reputable and appropriately authorized service providers where required by applicable law.

3.10Availability of Services

We aim to make KoboTrade Services available reliably and efficiently. However, we do not guarantee uninterrupted or continuous access to the Services.

The Services may be temporarily unavailable due to:

• scheduled maintenance;
• emergency maintenance;
• system upgrades;
• software failures;
• telecommunications failures;
• internet disruptions;
• cybersecurity incidents;
• payment partner downtime;
• recipient bank downtime;
• Interac service interruptions;
• regulatory requirements;
• events outside our reasonable control;
• or other technical or operational circumstances.

KoboTrade may temporarily suspend access to all or part of the Services where reasonably necessary to protect customers, the platform, our partners or the integrity of the payment system.

3.11Transaction Processing Times

Any transaction processing or delivery time displayed by KoboTrade is an estimate unless expressly stated otherwise.

Transaction processing times may be affected by:

• compliance reviews;
• identity verification requirements;
• source of funds reviews;
• beneficiary verification;
• payment partner processing times;
• recipient financial institution processing times;
• weekends;
• public holidays;
• system availability;
• incorrect transaction information;
• currency availability;
• regulatory requirements;
• and circumstances outside KoboTrade’s reasonable control.

KoboTrade does not guarantee that every transaction will be completed within an estimated delivery time.

3.12No Guarantee of Transaction Completion

Submitting a transaction instruction does not guarantee that the transaction will be accepted, processed or completed.

KoboTrade may delay, decline, cancel, reverse, hold or request additional information regarding a transaction where reasonably necessary for:

• legal compliance;
• regulatory requirements;
• fraud prevention;
• sanctions screening;
• risk management;
• transaction monitoring;
• verification of identity;
• verification of source of funds;
• correction of errors;
• protection of customers;
• or compliance with requirements imposed by our financial institution or payment partners.

Where permitted by law, KoboTrade will provide appropriate information regarding the status of the transaction.

3.13Transaction Instructions

KoboTrade relies on the information you provide when processing transactions.

Before confirming a transaction, you must carefully review:

• the amount being sent;
• the currency being sent;
• applicable fees;
• the exchange rate;
• the amount the recipient will receive;
• beneficiary name;
• recipient bank or financial institution;
• account number or receiving email;
• destination country;
• and any other relevant transaction details.

Once you confirm a transaction, KoboTrade will treat the instruction as authorized by you.

Your ability to cancel or amend a transaction after confirmation may be limited, particularly after processing, settlement or payout has commenced.

3.14Transaction Receipts and Records

After a successful transaction, KoboTrade may provide an electronic transaction receipt containing relevant information such as:

• transaction amount;
• transaction status;
• sender name;
• transaction reference;
• transaction date and time;
• session ID or other payment identifier;
• beneficiary name;
• recipient financial institution;
• recipient account information;
• and other relevant transaction details.

Transaction receipts are provided electronically and may be available through the KoboTrade mobile application, website or other approved delivery methods.

You are responsible for reviewing your receipts and transaction history and notifying KoboTrade promptly if you identify an error or unauthorized activity.

3.15Beneficiary Management

The KoboTrade Services may allow you to create, save, manage and delete beneficiaries.

You are responsible for:

• verifying beneficiary information;
• ensuring that you are sending funds to the intended person;
• protecting yourself against scams and fraud;
• and reviewing beneficiary details before confirming each transaction.

KoboTrade is not responsible for losses arising solely from incorrect beneficiary information submitted and confirmed by you, except to the extent otherwise required by applicable law.

3.16No Fiduciary or Advisory Relationship

KoboTrade provides payment and money transfer Services on an execution-only basis.

KoboTrade does not act as your:

• financial adviser;
• investment adviser;
• tax adviser;
• legal adviser;
• broker;
• trustee;
• or fiduciary.

Information provided through the KoboTrade website, mobile application, customer support channels or marketing materials is provided for general informational purposes and does not constitute professional advice.

3.17Service Communications

KoboTrade may communicate with you regarding the Services through:

• email;
• SMS;
• push notifications;
• in-app notifications;
• telephone;
• website notices;
• or other communication methods associated with your account.

Service communications may include:

• transaction notifications;
• security alerts;
• compliance requests;
• account updates;
• changes to the Services;
• planned maintenance;
• regulatory notices;
• and other important account information.

You are responsible for maintaining accurate contact information and reviewing important communications sent by KoboTrade.

3.18Future Services

KoboTrade may introduce additional currencies, countries, wallets, payment methods, products or Services.

New Services may be subject to:

• these Terms;
• additional terms;
• specific product agreements;
• separate disclosures;
• eligibility requirements;
• transaction limits;
• and additional regulatory requirements.

Where additional terms apply, you may be required to accept those terms before accessing the relevant Service.

4.1Creating a KoboTrade Account

To use KoboTrade Services, you must create and maintain a KoboTrade account.

During registration, you will be required to provide certain personal information and complete our onboarding and verification procedures.

You agree that all information submitted during registration and throughout your relationship with KoboTrade will be accurate, complete, current and truthful.

You must not create an account:

• using another person’s identity;
• using false information;
• on behalf of another person without lawful authorization;
• for fraudulent or unlawful purposes;
• or in a manner intended to avoid KoboTrade’s eligibility, verification, compliance or transaction requirements.

4.2Personal Accounts

Unless expressly authorized by KoboTrade, a personal KoboTrade account may only be opened, accessed and operated by the individual whose identity has been verified for that account.

You must not:

• allow another person to operate your account;
• share your login credentials;
• transfer control of your account to another person;
• create an account for another individual;
• or use another customer’s KoboTrade account.

You remain responsible for all activity conducted through your account where you have intentionally or negligently allowed another person to access it, subject to applicable law.

4.3Registration Information

When creating or maintaining your KoboTrade account, we may require information including:

• full legal name;
• date of birth;
• residential address;
• telephone number;
• email address;
• occupation;
• employment information;
• country of residence;
• nationality, where required;
• intended use of the Services;
• expected transaction activity;
• source of funds;
• and other information required for regulatory, compliance, risk or operational purposes.

You authorize KoboTrade to verify the information you provide using appropriate verification methods and service providers.

4.4Email Address Verification

You must provide a valid email address that you control.

KoboTrade may require you to verify your email address before accessing certain Services.

Your registered email address may be used for:

• account authentication;
• security notifications;
• password recovery;
• transaction communications;
• compliance requests;
• customer support;
• and important legal or regulatory notices.

You are responsible for maintaining access to your registered email address.

You must notify KoboTrade promptly if your email account is compromised or you lose access to it.

4.5Telephone Number Verification

You may be required to provide and verify a valid telephone number.

Your telephone number may be used for:

• identity verification;
• authentication;
• security alerts;
• account recovery;
• fraud prevention;
• customer support;
• and transaction-related communications.

You must promptly update your account if your telephone number changes.

4.6Identity Verification

KoboTrade is required to identify and verify customers in accordance with applicable laws and regulatory requirements.

To complete identity verification, you may be required to provide an acceptable government-issued identification document, which may include supported forms of identification such as:

• Canadian driver’s licence;
• Canadian passport;
• Permanent Resident Card;
• provincial or territorial identification card;
• or other identification accepted by KoboTrade.

The forms of identification accepted may change based on applicable laws, verification technology and KoboTrade’s compliance requirements.

4.7Facial Verification and Liveness Detection

As part of our identity verification and fraud prevention procedures, you may be required to complete facial verification and liveness detection.

These procedures may be used to:

• confirm that you are a real person;
• compare your facial image with your identification document;
• detect attempted identity fraud;
• prevent impersonation;
• prevent the use of stolen identification;
• and protect the security of the KoboTrade platform.

Failure to successfully complete required facial verification or liveness checks may prevent you from creating or continuing to use a KoboTrade account.

4.8Address Verification

KoboTrade may verify your residential address as part of the onboarding process or at any time during your relationship with us.

You may be required to provide additional documentation or information to verify your address.

Acceptable documentation may include documents permitted under applicable regulatory requirements and KoboTrade’s verification procedures.

You must promptly update your account information if your residential address changes.

4.9Ongoing Verification

Identity verification is not limited to account registration.

KoboTrade may request additional or updated information at any time.

This may occur where:

• your identification document expires;
• your personal information changes;
• your transaction activity changes;
• regulatory requirements change;
• unusual activity is detected;
• additional due diligence is required;
• or KoboTrade reasonably determines that further verification is necessary.

You agree to provide requested information and documentation within a reasonable period.

Failure to do so may result in transaction delays, account restrictions, suspension or termination.

4.10Expired Identification Documents

You are responsible for maintaining valid and current identification information.

KoboTrade may notify you before your identification document expires.

Where your identification expires, we may require you to upload a new valid document and complete additional verification procedures.

Access to some or all Services may be restricted until verification is successfully completed.

4.11Enhanced Due Diligence

Certain customers, accounts or transactions may require enhanced verification procedures.

KoboTrade may request information or documents relating to:

• source of funds;
• source of wealth;
• occupation;
• employment;
• business activities;
• purpose of transactions;
• relationship with beneficiaries;
• expected transaction activity;
• or other information reasonably required for compliance and risk management purposes.

The requirement to provide additional information does not imply wrongdoing.

4.12Politically Exposed Persons and Sanctions Screening

KoboTrade may screen customers and transactions against applicable:

• sanctions lists;
• politically exposed person databases;
• heads of international organization databases;
• adverse information sources;
• and other regulatory or risk screening systems.

You agree to provide additional information where necessary to complete these reviews.

KoboTrade may restrict or refuse Services where required by law or where the results of screening exceed our legal, compliance or risk tolerance.

4.13Account Credentials

You are responsible for protecting your KoboTrade:

• password;
• security PIN;
• authentication codes;
• biometric authentication;
• registered email;
• registered telephone number;
• and any other credentials used to access your account.

You must not disclose your account credentials to another person.

KoboTrade will never ask you to disclose your complete password, security PIN or one-time authentication code through unsolicited communications.

4.14Password Security

You must create and maintain a secure password.

You should:

• use a strong and unique password;
• avoid using the same password for multiple services;
• change your password if you suspect unauthorized access;
• keep your password confidential;
• and prevent your device or browser from exposing your credentials to unauthorized persons.

You must notify KoboTrade immediately if you believe your password has been compromised.

4.15Security PIN

KoboTrade may allow or require you to create a security PIN for account access or transaction authorization.

You are responsible for keeping your security PIN confidential.

You must not:

• share your PIN;
• write your PIN where it can easily be discovered;
• allow another person to observe you entering your PIN;
• or use an easily identifiable PIN.

KoboTrade may require additional authentication even where a correct security PIN has been entered.

4.16Biometric Authentication

Where supported, you may choose to use biometric authentication features available on your device, including fingerprint or facial recognition.

Biometric authentication is provided partly through the technology and security features of your mobile device.

You are responsible for ensuring that only your biometric information is registered or authorized to access your device and KoboTrade account.

If other individuals have biometric access to your device, you should not enable biometric authentication for KoboTrade.

KoboTrade may require your password, PIN or additional verification regardless of whether biometric authentication is enabled.

4.17Device Security

You are responsible for maintaining the security of any device used to access KoboTrade.

You should:

• maintain current operating system updates;
• install security updates;
• use appropriate device security features;
• prevent unauthorized access;
• avoid installing untrusted software;
• and immediately secure or replace a lost or stolen device.

KoboTrade is not responsible for losses caused solely by your failure to take reasonable steps to protect your device or account credentials, except where otherwise required by law.

4.18Unauthorized Account Access

You must notify KoboTrade immediately if:

• you believe someone has accessed your account without authorization;
• your password or PIN has been compromised;
• your registered email has been compromised;
• your telephone number has been taken over or fraudulently transferred;
• your device has been lost or stolen;
• or you identify an unauthorized transaction.

KoboTrade may temporarily restrict your account while investigating suspected unauthorized access.

You agree to cooperate with any reasonable investigation.

4.19Account Recovery

If you lose access to your account, registered email address, telephone number or authentication method, KoboTrade may require additional identity verification before restoring access.

Account recovery procedures may include:

• government-issued identification;
• facial verification;
• liveness verification;
• security questions;
• confirmation of account activity;
• or other reasonable verification measures.

KoboTrade may refuse or delay account recovery where we cannot reasonably verify your identity or account ownership.

4.20Multiple and Duplicate Accounts

Unless expressly authorized, you may not create or maintain multiple personal KoboTrade accounts.

Where KoboTrade identifies suspected duplicate accounts, we may:

• investigate the accounts;
• temporarily restrict access;
• consolidate information where legally and operationally appropriate;
• reverse or cancel promotional rewards;
• close duplicate accounts;
• or take other reasonable action.

Creating multiple accounts to obtain referral rewards, bonuses, promotional benefits or avoid transaction limits is prohibited.

4.21Account Information Changes

You must ensure that your KoboTrade account information remains accurate and current.

You must promptly update or notify KoboTrade of changes to information including:

• name;
• residential address;
• email address;
• telephone number;
• occupation;
• identification information;
• and other information relevant to your account.

KoboTrade may require verification before approving certain changes.

4.22Account Activity and Monitoring

You are responsible for regularly reviewing:

• your wallet balances;
• transaction history;
• beneficiary information;
• security notifications;
• and account communications.

You must notify KoboTrade promptly if you identify an error, discrepancy or unauthorized activity.

Failure to report an issue within a reasonable period may affect our ability to investigate or recover funds.

4.23Account Restrictions

KoboTrade may temporarily restrict access to some or all Services where reasonably necessary.

Reasons may include:

• incomplete verification;
• expired identification;
• suspected fraud;
• suspected unauthorized access;
• unusual account activity;
• compliance reviews;
• regulatory requirements;
• sanctions screening;
• requests from financial institution partners;
• legal obligations;
• security concerns;
• or violation of these Terms.

A temporary restriction does not necessarily mean that KoboTrade has determined that wrongdoing has occurred.

4.24Suspension or Closure During Onboarding

KoboTrade may refuse to open, activate or continue an account where:

• required verification cannot be completed;
• information provided is false or misleading;
• we cannot reasonably verify your identity;
• you fail to provide requested information;
• you do not meet our eligibility requirements;
• we identify unacceptable fraud, compliance, sanctions or security risks;
• or we are otherwise prohibited from providing Services.

KoboTrade is not required to provide Services to every applicant.

4.25Your Responsibility for Account Activity

You are responsible for transactions and instructions properly authorized through your account, subject to applicable law.

You must ensure that no other person has unauthorized access to your account, device or security credentials.

If you intentionally, fraudulently or negligently permit another person to access your account, you may be responsible for resulting losses to the extent permitted by applicable law.

4.26KoboTrade Security Measures

KoboTrade may use security and fraud prevention measures including:

• encryption;
• identity verification;
• liveness detection;
• facial matching;
• device monitoring;
• transaction monitoring;
• sanctions screening;
• suspicious activity detection;
• authentication controls;
• security PINs;
• biometric authentication;
• and other technologies or procedures considered appropriate.

For security reasons, KoboTrade may modify its security procedures without prior notice.

4.27Customer Cooperation with Security Investigations

You agree to cooperate reasonably with KoboTrade regarding investigations into:

• unauthorized account access;
• fraudulent transactions;
• identity theft;
• account takeover;
• payment disputes;
• security incidents;
• or other suspected misuse of the Services.

You may be required to provide information, documents or other assistance necessary to investigate the matter.

Failure to cooperate may affect KoboTrade’s ability to investigate, recover funds or restore full account access.

4.28No Sale, Transfer or Assignment of Accounts

Your KoboTrade account is personal to you.

You may not:

• sell your account;
• rent your account;
• transfer your account;
• assign your account;
• pledge your account;
• or allow another person to use your account as their own.

Any attempted sale, transfer or unauthorized use may result in immediate restriction or termination of the account.

5.1Overview of KoboTrade Wallets

KoboTrade may provide eligible customers with access to one or more digital wallets denominated in supported currencies.

A KoboTrade wallet is a digital feature within your KoboTrade account that may allow you to:

• receive eligible funds;
• maintain an available balance;
• fund transactions;
• send money;
• withdraw funds;
• convert supported currencies;
• view your transaction history;
• and access other wallet-related Services made available by KoboTrade.

The availability and functionality of a particular wallet may depend on your country of residence, verification status, supported currency, applicable regulatory requirements, transaction limits and the availability of KoboTrade’s financial institution and payment partners.

5.2Supported Wallets

KoboTrade currently provides or may provide wallets denominated in supported currencies, including Canadian dollars (CAD), Nigerian naira (NGN), and other currencies introduced as KoboTrade expands its Services.

The availability of a wallet within the KoboTrade mobile application or website does not guarantee that the wallet or all of its features will remain continuously available.

KoboTrade may introduce, modify, restrict or discontinue supported wallets in accordance with these Terms and applicable law.

5.3Your Wallet is Not a Bank Account

A KoboTrade wallet is not a bank account, savings account or investment account.

KoboTrade is not a bank, credit union, trust company or deposit-taking institution.

Funds associated with your KoboTrade wallet do not constitute a traditional bank deposit with KoboTrade.

KoboTrade does not pay interest on wallet balances unless expressly stated otherwise.

5.4Wallet Balances

Your KoboTrade wallet may display the amount of funds available for your use.

Your available balance may be affected by:

• completed deposits;
• pending transactions;
• completed transfers;
• withdrawals;
• currency conversions;
• refunds;
• reversals;
• chargebacks;
• fees;
• bonuses;
• promotional rewards;
• compliance holds;
• payment disputes;
• and other account adjustments.

You should regularly review your wallet balance and transaction history.

If you believe your wallet balance is incorrect, you must contact KoboTrade Customer Support promptly.

5.5Availability of Wallet Funds

Funds displayed in your KoboTrade wallet may be subject to verification, compliance review, payment confirmation or other processing requirements before becoming fully available for use or withdrawal.

KoboTrade may place a temporary hold on funds where reasonably necessary for:

• identity verification;
• fraud prevention;
• transaction monitoring;
• compliance review;
• source of funds verification;
• payment confirmation;
• investigation of a dispute;
• legal or regulatory requirements;
• or requests from financial institution or payment partners.

A temporary hold does not necessarily mean that KoboTrade has determined that wrongdoing has occurred.

5.6No Deposit Limit Does Not Mean Unrestricted Use

Where KoboTrade does not impose a stated deposit limit on a particular wallet, this does not mean that deposits are unrestricted or exempt from compliance review.

All deposits and wallet activity remain subject to:

• applicable laws;
• regulatory requirements;
• transaction monitoring;
• source of funds verification;
• fraud prevention measures;
• account verification requirements;
• and KoboTrade’s risk management procedures.

KoboTrade may request additional information regarding any deposit or wallet activity.

5.7Using Your Wallet Balance

Subject to availability, verification requirements and transaction limits, you may use an available wallet balance to:

• initiate a money transfer;
• send funds to an eligible recipient;
• withdraw funds through a supported withdrawal method;
• convert supported currencies;
• or access other Services made available by KoboTrade.

You may not use funds that are pending, restricted, under review or otherwise unavailable.

5.8CAD Wallet

Where available, the CAD Wallet enables eligible customers to hold and use Canadian dollar balances within the KoboTrade platform.

The CAD Wallet may be used for Services including:

• receiving eligible deposits;
• funding CAD to supported currency transfers;
• maintaining an available CAD balance;
• withdrawing available CAD funds;
• viewing CAD transaction activity;
• and accessing other CAD-related Services.

Use of the CAD Wallet remains subject to these Terms, applicable transaction limits and KoboTrade’s compliance requirements.

5.9NGN Wallet

Where available, the NGN Wallet enables eligible customers to hold and use Nigerian naira balances within the KoboTrade platform.

The NGN Wallet may be used for Services including:

• receiving eligible funds;
• funding NGN to CAD transfers;
• maintaining an available NGN balance;
• withdrawing available NGN funds;
• viewing NGN transaction activity;
• and accessing other NGN-related Services.

Use of the NGN Wallet remains subject to these Terms, applicable transaction limits and KoboTrade’s compliance requirements.

5.10Future Currency Wallets

KoboTrade may introduce wallets denominated in additional currencies.

The availability of future wallets may depend on:

• regulatory approval or requirements;
• financial institution relationships;
• payment partner availability;
• customer eligibility;
• supported countries;
• market conditions;
• and KoboTrade’s commercial and operational decisions.

Additional terms or disclosures may apply to future wallet Services.

5.11Wallet Transaction History

KoboTrade provides customers with access to transaction activity associated with their wallets.

Transaction history may include:

• deposits;
• transfers;
• withdrawals;
• refunds;
• reversals;
• rewards;
• bonuses;
• fees;
• and other wallet adjustments.

You are responsible for reviewing your transaction history and notifying KoboTrade promptly of any error, discrepancy or unauthorized activity.

5.12Negative Wallet Balances

You must not intentionally create or maintain a negative wallet balance.

A negative balance may arise because of:

• transaction reversals;
• payment disputes;
• chargebacks;
• deposits later determined to be unauthorized or fraudulent;
• system corrections;
• refunds;
• amounts credited in error;
• or other adjustments.

Where your wallet has a negative balance, you agree to repay the amount owed to KoboTrade.

KoboTrade may, to the extent permitted by law:

• restrict your account;
• offset amounts against other available wallet balances;
• reverse credits or rewards;
• suspend transactions;
• request repayment;
• or take reasonable recovery action.

5.13Funds Credited in Error

If funds are credited to your wallet in error, you are not entitled to retain, withdraw, transfer or spend those funds.

You must notify KoboTrade if you become aware of an incorrect credit.

KoboTrade may reverse an erroneous credit or make appropriate adjustments to correct the error.

5.14Wallet Withdrawals

Eligible customers may withdraw available funds from supported KoboTrade wallets using available withdrawal methods.

Withdrawals are subject to:

• available wallet balance;
• applicable withdrawal limits;
• fees;
• identity verification;
• compliance review;
• fraud prevention measures;
• payment partner availability;
• and other requirements disclosed through the Services.

5.15CAD Wallet Withdrawal Fees

Where applicable, withdrawals from the CAD Wallet are subject to a CAD $2 withdrawal fee per withdrawal.

The applicable fee will be disclosed through the KoboTrade platform.

KoboTrade may change withdrawal fees in accordance with these Terms and applicable law.

5.16NGN Wallet Withdrawal Fees

Where applicable, withdrawals from the NGN Wallet are subject to an NGN ₦200 withdrawal fee per withdrawal.

The applicable fee will be disclosed through the KoboTrade platform.

KoboTrade may change withdrawal fees in accordance with these Terms and applicable law.

5.17Wallet Restrictions

KoboTrade may restrict some or all wallet functionality where reasonably necessary due to:

• incomplete verification;
• expired identification;
• suspicious activity;
• suspected fraud;
• unauthorized access;
• compliance reviews;
• sanctions concerns;
• legal requirements;
• regulatory obligations;
• financial institution or payment partner requirements;
• or violations of these Terms.

5.18Closure of Wallet Services

If your KoboTrade account is closed, suspended or terminated, access to your wallets may also be restricted.

Subject to applicable law, compliance requirements and any amounts owed to KoboTrade, we will provide instructions regarding the treatment or withdrawal of eligible remaining balances.

KoboTrade may be required to hold, restrict, return or otherwise deal with funds in accordance with applicable law, regulatory requirements, court orders or lawful instructions.

6.1Funding Methods

KoboTrade may allow eligible customers to fund supported wallets using approved funding methods.

Available funding methods may include:

• Interac e-Transfer;
• bank transfers;
• transfers from supported payment methods;
• transfers from other KoboTrade wallets where available;
• or other funding methods introduced by KoboTrade.

Available funding methods may vary depending on your country, wallet currency, verification status and Service availability.

6.2Interac e-Transfer Funding

Where available, eligible customers may fund their CAD Wallet using Interac e-Transfer.

You must follow the funding instructions displayed within the KoboTrade mobile application or website.

These instructions may include:

• the designated email address or payment destination;
• transaction instructions;
• customer identification information;
• payment reference information;
• and other requirements necessary to correctly identify and credit your deposit.

6.3Linked Email and Funding Information

Where KoboTrade uses a linked email or other identifier to associate an incoming payment with your account, you are responsible for ensuring that the correct information is used.

Failure to follow the funding instructions may result in:

• delayed crediting of funds;
• payment rejection;
• return of funds;
• additional verification;
• compliance review;
• or inability to associate the payment with your KoboTrade account.

6.4Funding From Your Own Account

Unless otherwise permitted by KoboTrade, funds deposited into your KoboTrade wallet should originate from a bank account, payment account or other funding source held in your name.

KoboTrade may request evidence showing ownership of the funding source.

This requirement helps KoboTrade:

• prevent fraud;
• identify unauthorized payments;
• comply with anti-money laundering requirements;
• verify source of funds;
• and protect customers.

6.5Third-Party Funding

You must not allow another person to fund your KoboTrade account unless third-party funding is expressly permitted by KoboTrade.

KoboTrade may delay, reject, return or investigate funds received from a third party.

Where third-party funding is identified, KoboTrade may request information including:

• the identity of the person who provided the funds;
• the relationship between you and that person;
• the purpose of the payment;
• evidence of the source of funds;
• and other information reasonably required.

6.6Unauthorized or Fraudulent Deposits

You must not knowingly accept or facilitate the deposit of funds obtained through:

• fraud;
• identity theft;
• unauthorized access to a bank account;
• scams;
• deception;
• money laundering;
• criminal activity;
• or other unlawful conduct.

KoboTrade may restrict accounts and hold, return or otherwise deal with funds suspected to be fraudulent or unauthorized in accordance with applicable law and regulatory obligations.

6.7When Deposited Funds Become Available

Funds may become available in your KoboTrade wallet after:

• receipt of the payment;
• successful payment processing;
• transaction identification;
• required verification;
• fraud screening;
• compliance review;
• and completion of other applicable procedures.

The appearance of a payment notification does not necessarily mean that the funds are immediately available for use.

6.8Delayed Deposits

Deposits may be delayed due to:

• incorrect funding information;
• payment network delays;
• Interac processing issues;
• banking system interruptions;
• compliance reviews;
• fraud prevention procedures;
• source of funds verification;
• technical issues;
• or circumstances outside KoboTrade’s reasonable control.

KoboTrade will take reasonable steps to investigate delayed deposits reported by customers.

6.9Rejected Deposits

KoboTrade may reject or return a deposit where:

• the funding source cannot be verified;
• the sender’s identity cannot be established;
• the payment appears unauthorized;
• the deposit violates these Terms;
• the deposit raises compliance concerns;
• required information is not provided;
• the payment method is unsupported;
• or KoboTrade is legally or operationally unable to accept the funds.

6.10Returned Funds

Where a deposit cannot be accepted, KoboTrade may attempt to return the funds to the original funding source.

The return of funds may be subject to:

• regulatory requirements;
• compliance review;
• fraud investigations;
• payment partner procedures;
• financial institution requirements;
• and applicable processing times.

KoboTrade may require additional information before returning funds.

6.11Reversed Deposits and Payment Disputes

A deposit may later be reversed or disputed by a financial institution, payment provider or person claiming ownership of the funds.

Where this occurs, KoboTrade may:

• restrict the affected amount;
• reverse the deposit;
• place a hold on available funds;
• restrict the account;
• investigate the transaction;
• request additional information;
• recover amounts owed;
• or take other reasonable action.

6.12Fraud Recovery Requests

KoboTrade may receive requests from financial institutions, payment networks, law enforcement agencies or other authorized parties concerning funds alleged to be fraudulent, unauthorized, stolen or sent in error.

KoboTrade may investigate and respond to such requests in accordance with applicable laws, regulatory obligations, contractual requirements and internal procedures.

You agree to cooperate reasonably with investigations concerning funds received into your KoboTrade account.

6.13Source of Funds Verification

KoboTrade may request information or documentation regarding the source of funds deposited into your account.

Documents may include, where appropriate:

• bank statements;
• pay statements;
• business invoices;
• tax records;
• investment records;
• sale agreements;
• pension records;
• inheritance documents;
• or other evidence showing the lawful source of funds.

Failure to provide requested information may result in delays, restrictions or rejection of the deposit.

6.14Deposit Limits

KoboTrade may establish deposit limits or other funding restrictions.

Where the KoboTrade platform states that no specific deposit limit applies, all deposits remain subject to compliance review, risk assessment and applicable law.

KoboTrade may establish or modify funding limits based on:

• regulatory requirements;
• verification level;
• transaction activity;
• account history;
• risk considerations;
• payment partner requirements;
• and operational requirements.

6.15Fees for Funding

KoboTrade may charge fees for certain funding methods.

Any KoboTrade fee applicable to a funding transaction will be disclosed before or as part of the transaction process where required.

Your bank, payment provider or other third party may separately impose fees. KoboTrade does not control third-party charges.

6.16Incorrect Funding Instructions

You are responsible for carefully following the funding instructions provided by KoboTrade.

KoboTrade is not responsible for delays or losses caused solely by your use of:

• incorrect payment information;
• an incorrect email address;
• an incorrect reference;
• an unsupported payment method;
• or other incorrect funding instructions submitted by you,

except to the extent otherwise required by applicable law.

6.17No Cash Deposits

Unless expressly stated otherwise, KoboTrade does not accept physical cash deposits.

You must use a supported electronic funding method.

6.18Future Funding Methods

KoboTrade may introduce additional funding methods in the future.

Additional funding methods may be subject to:

• separate fees;
• additional verification;
• transaction limits;
• third-party terms;
• additional processing times;
• and specific Service conditions.

7.1Initiating a Transfer

Eligible customers may use KoboTrade to initiate transfers to supported recipients and destinations.

To initiate a transfer, you must:

• access your KoboTrade account;
• select an available sending method or wallet;
• enter the transfer amount;
• select or create a beneficiary;
• provide required transaction information;
• select the reason for sending money where required;
• review the transaction details;
• and confirm the transfer.

7.2Sufficient Funds

You must have sufficient available funds to complete a transaction.

Your available balance must cover:

• the amount being sent;
• applicable fees;
• and any other charges disclosed before confirmation.

KoboTrade may decline a transaction where sufficient funds are unavailable.

7.3Beneficiary Information

You are responsible for providing complete and accurate beneficiary information.

Depending on the transfer type, required information may include:

• beneficiary name;
• country;
• bank name;
• account number;
• Interac receiving email;
• financial institution information;
• or other information required to complete the transfer.

7.4Beneficiary Name

You must provide the beneficiary’s correct name.

Where applicable, the beneficiary name should correspond with the name associated with the recipient’s bank account, payment account or receiving method.

Incorrect beneficiary information may result in delays, rejection or delivery of funds to an unintended recipient.

7.5Interac Receiving Email

For transfers delivered through Interac e-Transfer or another email-based payment method, you are responsible for providing the correct receiving email address.

You must verify the email address before confirming the transaction.

Where the recipient does not have Auto-Deposit enabled, the recipient may be required to complete additional steps or use a code or security process after the transfer is initiated.

7.6Creating and Managing Beneficiaries

KoboTrade may allow you to create and save beneficiary information for future transactions.

You are responsible for reviewing saved beneficiary information before every transfer.

You must update or delete beneficiary information that is no longer accurate.

The existence of a saved beneficiary does not mean that KoboTrade has verified or guaranteed the identity or trustworthiness of that beneficiary.

7.7Reason for Sending Money

KoboTrade may require you to select or provide the purpose of a transaction.

Reasons for sending money may include:

• family support;
• personal savings;
• education;
• medical expenses;
• travel;
• bills and household expenses;
• rent or housing;
• loan repayment;
• purchase of goods or services;
• gifts;
• donations;
• business-related purposes where permitted;
• transfer to your own account;
• or other lawful purposes.

You must provide accurate information regarding the purpose of your transaction.

7.8Review Transfer Page

Before confirming a transaction, KoboTrade will provide you with an opportunity to review relevant transaction information.

Depending on the transaction type, the Review Transfer page may display:

• amount being sent;
• transfer fee;
• exchange rate;
• amount the recipient will receive;
• beneficiary name;
• recipient country;
• bank name;
• account number;
• Interac receiving email;
• reference or note;
• and other relevant information.

You are responsible for carefully reviewing all transaction information before selecting Confirm & Send or otherwise authorizing the transaction.

7.9Confirmation of Transfer

When you select Confirm & Send, Continue, or another transaction authorization function, you instruct KoboTrade to process the transaction according to the information you have provided.

Your confirmation constitutes authorization for KoboTrade and its payment partners to take the steps reasonably necessary to process and deliver the transaction.

7.10Exchange Rate

Where currency conversion is required, the applicable exchange rate will be displayed before you confirm the transaction.

You are responsible for reviewing and accepting the exchange rate before confirmation.

Exchange rates may change before confirmation due to market or operational conditions.

Additional provisions governing exchange rates are contained in Section 8 of these Terms.

7.11Transfer Fees

Where a transfer fee applies, KoboTrade will disclose the applicable fee through the Services.

Some transfers may have a fee of zero.

A transfer displayed as having a zero KoboTrade fee may still be subject to other costs incorporated into the exchange rate or charges imposed independently by third parties, where applicable and lawfully disclosed.

7.12Recipient Amount

Where possible, KoboTrade will display the amount the recipient is expected to receive before you confirm the transfer.

The final amount received may be affected in limited circumstances by:

• third-party deductions;
• intermediary institution fees;
• recipient bank charges;
• local taxes or levies;
• currency conversion outside KoboTrade;
• or other circumstances outside KoboTrade’s reasonable control.

Where KoboTrade controls the full payout process and guarantees the displayed recipient amount, the amount will be delivered subject to successful transaction completion.

7.13Transaction Authorization

KoboTrade will generally treat a transaction submitted and confirmed through your authenticated account as authorized by you.

You are responsible for protecting your account credentials and immediately reporting suspected unauthorized access.

The treatment of unauthorized transactions remains subject to applicable law and the other provisions of these Terms.

7.14Processing of Transfers

After confirmation, KoboTrade may:

• verify available funds;
• debit the applicable wallet;
• perform compliance screening;
• conduct fraud checks;
• verify transaction information;
• communicate with payment partners;
• convert currencies;
• initiate settlement;
• and deliver funds through an available payout method.

7.15Transfer Status

The KoboTrade platform may display transaction statuses such as:

• pending;
• processing;
• successful;
• completed;
• failed;
• cancelled;
• reversed;
• under review;
• or another status appropriate to the transaction.

Transaction status information is provided to help you track your transfer.

7.16Estimated Delivery Times

KoboTrade aims to process transactions as quickly as reasonably possible.

However, delivery times may vary depending on:

• transfer corridor;
• recipient country;
• payment method;
• recipient financial institution;
• compliance review;
• transaction amount;
• currency availability;
• payment partner operations;
• weekends;
• public holidays;
• and technical or operational issues.

Any delivery time displayed is an estimate unless expressly guaranteed.

7.17Delayed Transfers

A transfer may be delayed where:

• additional verification is required;
• beneficiary information is incomplete;
• compliance review is required;
• source of funds information is requested;
• a payment partner experiences downtime;
• a recipient bank is unavailable;
• technical issues occur;
• regulatory requirements apply;
• or circumstances outside KoboTrade’s reasonable control arise.

7.18Compliance Review of Transfers

KoboTrade may review any transaction before, during or after processing.

We may request information regarding:

• the source of funds;
• purpose of the transaction;
• relationship with the recipient;
• beneficiary information;
• supporting documents;
• occupation;
• expected transaction activity;
• or other information reasonably required.

A transaction may remain pending while the review is completed.

7.19Refusing a Transfer

KoboTrade may refuse to process a transfer where:

• you have insufficient funds;
• transaction limits have been exceeded;
• required information is missing;
• beneficiary information appears incorrect;
• fraud is suspected;
• compliance concerns arise;
• sanctions restrictions apply;
• the transaction violates these Terms;
• a payment partner rejects the transaction;
• the transfer is prohibited by law;
• or KoboTrade reasonably determines that processing the transaction would create unacceptable legal, regulatory, security or operational risk.

7.20Cancelling a Transfer

Your ability to cancel a transfer depends on its processing status.

You should contact KoboTrade Customer Support immediately if you wish to request cancellation.

KoboTrade cannot guarantee cancellation after:

• payment processing has begun;
• currency conversion has occurred;
• settlement instructions have been sent;
• funds have been delivered;
• or the transaction has otherwise become irreversible.

7.21Amending a Transfer

Once a transfer has been confirmed, your ability to change beneficiary or transaction information may be limited.

Where a transaction has not yet been processed, KoboTrade may attempt to assist with an amendment request.

KoboTrade does not guarantee that a confirmed transaction can be amended.

7.22Failed Transfers

A transfer may fail because of:

• incorrect beneficiary information;
• closed or restricted recipient accounts;
• recipient bank rejection;
• payment partner rejection;
• compliance requirements;
• technical errors;
• unsupported transaction details;
• or other processing issues.

Where a transaction fails, KoboTrade will take appropriate steps to update the transaction status and, where applicable, return eligible funds.

7.23Returned Transfers

A recipient financial institution or payment partner may return a transfer.

Where funds are returned, KoboTrade may credit the eligible amount back to your wallet after:

• receipt of the returned funds;
• reconciliation;
• compliance review where required;
• deduction of applicable third-party charges where permitted;
• and completion of necessary processing.

7.24Transfers Sent to Incorrect Beneficiaries

You are responsible for ensuring that beneficiary information is correct.

If you send money to an incorrect beneficiary, you must contact KoboTrade immediately.

KoboTrade may attempt to assist with recovery but does not guarantee that funds can be recovered after delivery.

Recovery may depend on:

• recipient cooperation;
• recipient financial institution cooperation;
• payment partner procedures;
• applicable law;
• and whether the funds remain available.

7.25Fraud and Scams

You must take reasonable care when sending money.

You should not send money to:

• persons you do not know or trust;
• persons impersonating government agencies;
• fraudulent investment schemes;
• romance scams;
• lottery or prize scams;
• persons demanding payment under threats or deception;
• or other suspected fraudulent schemes.

If you believe you have been targeted by fraud, contact KoboTrade and the appropriate authorities immediately.

7.26Transaction References

KoboTrade may assign a unique transaction reference to each transfer.

You should retain the transaction reference when contacting Customer Support regarding a transaction.

7.27Session IDs and Payment Identifiers

Certain transactions may include a session ID, payment identifier or other reference generated by KoboTrade, a payment partner or recipient payment system.

These identifiers may be included in transaction records or receipts and may assist with payment tracking, reconciliation and support inquiries.

7.28Transaction Receipts

KoboTrade may provide an electronic receipt after successful completion of a transaction.

The receipt may include:

• transaction amount;
• transaction status;
• sender name;
• transaction reference;
• transaction date and time;
• session ID;
• beneficiary details;
• bank name;
• account number;
• and other relevant transaction information.

You should review and retain transaction receipts for your records.

7.29Transaction History

Your KoboTrade account may provide access to your transaction history.

You are responsible for regularly reviewing your transaction activity and promptly reporting any suspected errors or unauthorized transactions.

7.30Transfers Through Third-Party Partners

Some transfers may be processed, settled or delivered through third-party financial institutions or payment partners.

Processing by third parties may be subject to:

• their operational procedures;
• regulatory requirements;
• processing schedules;
• service availability;
• and other conditions.

KoboTrade remains responsible for its obligations under applicable law but cannot guarantee the uninterrupted operation of independent third-party systems.

7.31Finality of Completed Transfers

Once a transaction has been successfully delivered to the intended recipient or recipient account, it may be final and irreversible.

You should therefore carefully review all transaction details before confirming a transfer.

7.32Customer Responsibility

You are responsible for:

• ensuring that transactions are lawful;
• providing accurate information;
• verifying beneficiary details;
• reviewing fees and exchange rates;
• protecting your account;
• responding to compliance requests;
• and promptly reporting transaction problems.

7.33KoboTrade’s Right to Protect the Platform

KoboTrade may take reasonable action to prevent fraud, financial crime, unauthorized transactions, misuse of the Services or harm to customers and payment partners.

Such action may include:

• delaying transactions;
• requesting additional information;
• restricting accounts;
• rejecting transfers;
• contacting relevant financial institutions;
• cooperating with lawful investigations;
• and taking other actions permitted or required by law.

8.1Exchange Rates

Where a KoboTrade transaction involves the conversion of one currency into another, KoboTrade will provide you with the applicable exchange rate before you confirm the transaction.

The exchange rate applicable to your transaction will be displayed on the KoboTrade mobile application or website as part of the transaction review process.

You are responsible for reviewing the exchange rate before confirming your transaction.

By confirming a transaction, you acknowledge and accept the exchange rate displayed at the time of confirmation.

8.2How KoboTrade Determines Exchange Rates

Exchange rates offered by KoboTrade may be determined using factors including:

• prevailing foreign exchange market conditions;
• rates available from liquidity providers;
• payment partner pricing;
• currency demand and supply;
• transaction size;
• transfer corridor;
• currency availability;
• market volatility;
• operational costs;
• commercial considerations;
• and other factors relevant to the provision of the Services.

The KoboTrade exchange rate may differ from rates published by central banks, financial news organizations, online currency converters or other financial institutions.

Published market or reference rates are generally provided for informational purposes and may not represent the exchange rate available to customers for an actual transaction.

8.3Exchange Rate Display

Before confirming a transaction involving currency conversion, KoboTrade will display relevant transaction information, which may include:

• the currency you are sending;
• the amount you are sending;
• the applicable exchange rate;
• the transfer fee, if any;
• the currency the recipient will receive;
• and the amount the recipient is expected to receive.

You should carefully review this information before confirming your transaction.

8.4Acceptance of the Exchange Rate

When you confirm a transaction, you accept the exchange rate displayed for that transaction.

Once the transaction has been confirmed and processing has begun, changes in foreign exchange markets will not generally affect the exchange rate already accepted for that transaction, except where:

• a transaction must be cancelled and resubmitted;
• an obvious pricing or system error has occurred;
• the transaction expires before processing;
• additional action is required from you before the transaction can proceed;
• or other circumstances described in these Terms apply.

8.5Exchange Rate Fluctuations

Foreign exchange markets may change rapidly.

Exchange rates displayed by KoboTrade may therefore change:

• from one transaction to another;
• between different times of the day;
• between different transfer corridors;
• depending on transaction amount;
• or as a result of changing market conditions.

An exchange rate previously displayed, advertised or offered does not guarantee that the same rate will be available for a future transaction.

8.6Exchange Rate Changes Before Confirmation

Until you confirm a transaction, the displayed exchange rate may change.

If the applicable rate changes before confirmation, KoboTrade may update the Review Transfer page to display the revised rate and recipient amount.

You are responsible for reviewing the updated transaction details before confirming the transfer.

8.7Exchange Rate Errors

KoboTrade takes reasonable steps to provide accurate exchange rate information.

However, an exchange rate may occasionally be displayed incorrectly because of:

• technical errors;
• system failures;
• incorrect data received from a service provider;
• pricing errors;
• obvious typographical errors;
• or other circumstances.

Where KoboTrade reasonably determines that an obvious exchange rate or pricing error has occurred, we may:

• decline the transaction;
• cancel the transaction;
• correct the transaction;
• refund the eligible amount;
• contact you for further instructions;
• or take other reasonable action.

KoboTrade will not knowingly process a transaction at an exchange rate that is clearly and materially incorrect due to an obvious error.

8.8Exchange Rate Promotions

KoboTrade may occasionally offer:

• promotional exchange rates;
• preferred rates;
• limited-time rates;
• customer-specific rates;
• promotional campaigns;
• or other exchange rate incentives.

Promotional rates may be subject to:

• eligibility requirements;
• qualifying transaction amounts;
• specific transfer corridors;
• time limits;
• usage restrictions;
• separate promotional terms;
• and other conditions.

KoboTrade may modify, suspend or discontinue promotional rates in accordance with the applicable promotional terms and law.

8.9No Guarantee of Future Exchange Rates

KoboTrade does not guarantee future exchange rates.

You acknowledge that foreign exchange rates may move favourably or unfavourably after you complete a transaction.

KoboTrade is not responsible for losses resulting solely from changes in market exchange rates after a transaction has been confirmed and completed according to your instructions.

8.10Transfer Fees

KoboTrade may charge fees for certain Services.

Where a transfer fee applies, the fee will be disclosed before you confirm the transaction.

Some KoboTrade transfer corridors or Services may have a transfer fee of zero.

Where the Review Transfer page displays a transfer fee of zero, KoboTrade will not charge a separate transfer fee for that transaction.

8.11Withdrawal Fees

KoboTrade may charge fees for withdrawing funds from supported wallets.

Current withdrawal fees include:

• CAD Wallet: CAD $2 per withdrawal;
• NGN Wallet: NGN ₦200 per withdrawal.

Applicable withdrawal fees will be displayed through the KoboTrade platform.

KoboTrade may modify its fees from time to time in accordance with these Terms and applicable law.

8.12Other Service Fees

KoboTrade may introduce or modify fees relating to:

• funding methods;
• withdrawals;
• special payment methods;
• additional Services;
• premium features;
• expedited Services;
• or future products.

Where required, applicable fees will be disclosed before you use or confirm the relevant Service.

8.13Third-Party Fees

Banks, payment providers, recipient financial institutions, telecommunications providers or other third parties may impose fees independently of KoboTrade.

These fees may include:

• receiving bank charges;
• intermediary institution fees;
• payment processing fees;
• network charges;
• local taxes;
• levies;
• or other third-party costs.

KoboTrade does not control fees independently imposed by third parties.

Where KoboTrade is aware that a third-party charge will directly affect the transaction, we will take reasonable steps to provide relevant information where appropriate.

8.14Transparent Pricing

KoboTrade aims to provide clear and transparent transaction information.

Before confirming a transaction, you will generally be shown information including:

• transaction amount;
• exchange rate;
• applicable KoboTrade fee;
• and amount the recipient is expected to receive.

You are responsible for reviewing the transaction information before confirmation.

8.15Fee Changes

KoboTrade may change its fees due to:

• changes in operating costs;
• payment partner pricing;
• market conditions;
• regulatory requirements;
• product changes;
• introduction of new Services;
• or other commercial considerations.

Where required by law or these Terms, KoboTrade will provide appropriate notice of material fee changes.

8.16Taxes and Government Charges

You are responsible for taxes, duties, levies or government charges that may apply to your use of the Services or a particular transaction, except where KoboTrade is legally responsible for paying such amounts.

KoboTrade may deduct, collect, withhold or report taxes where required by applicable law.

8.17No Interest on Wallet Balances

Unless expressly stated otherwise, KoboTrade does not pay interest on funds associated with your KoboTrade wallet.

You may not use KoboTrade wallets as investment or interest-bearing accounts.

8.18Customer Responsibility to Review Pricing

Before confirming any transaction, you must review:

• the exchange rate;
• applicable fees;
• transaction amount;
• recipient amount;
• and other relevant transaction information.

By confirming the transaction, you acknowledge that you have reviewed and accepted the displayed pricing information.

9.1Requesting Cancellation of a Transfer

If you wish to cancel a transfer, you must contact KoboTrade Customer Support as soon as possible.

The ability to cancel a transaction depends on its processing status.

KoboTrade cannot guarantee that a transaction can be cancelled after it has been confirmed.

9.2When a Transfer May Be Cancelled

A transfer may be capable of cancellation where:

• processing has not begun;
• funds have not been converted;
• settlement instructions have not been transmitted;
• the payout partner has not begun processing;
• funds have not been delivered to the recipient;
• and the transaction remains operationally reversible.

KoboTrade will determine whether cancellation remains possible based on the circumstances of the transaction.

9.3When a Transfer Cannot Be Cancelled

A transaction may not be capable of cancellation where:

• currency conversion has been completed;
• settlement has occurred;
• payment instructions have been transmitted;
• a payment partner has processed the transaction;
• funds have been deposited into the recipient’s account;
• funds have otherwise been made available to the recipient;
• or the transaction has become irreversible.

You should therefore carefully review all transaction information before confirming a transfer.

9.4Cancellation by KoboTrade

KoboTrade may cancel, reject or discontinue processing a transaction where:

• insufficient funds are available;
• required information is incomplete;
• transaction limits have been exceeded;
• compliance concerns arise;
• fraud is suspected;
• sanctions restrictions apply;
• the transaction violates these Terms;
• the transaction is prohibited by law;
• a payment partner is unable or unwilling to process the transaction;
• an obvious pricing or technical error has occurred;
• or processing the transaction would create unacceptable legal, regulatory, security or operational risk.

9.5Refund Eligibility

Where a transaction is cancelled, rejected, unsuccessful or returned, you may be eligible to receive a refund of the applicable funds.

Refund eligibility and the amount returned may depend on:

• transaction status;
• whether currency conversion occurred;
• whether funds were returned by a payment partner;
• applicable third-party charges;
• compliance requirements;
• payment disputes;
• and other relevant circumstances.

9.6Method of Refund

Where a refund is payable, KoboTrade may return funds:

• to your KoboTrade wallet;
• to the original funding source;
• through the original payment method;
• or through another appropriate method determined by KoboTrade.

The method of refund may depend on:

• the original transaction;
• payment method;
• currency;
• compliance requirements;
• payment partner procedures;
• and operational considerations.

9.7Refund Processing Times

Refund processing times may vary.

A refund may require:

• confirmation that the transaction was unsuccessful;
• return of funds from a payment partner;
• reconciliation;
• compliance review;
• currency conversion where applicable;
• verification of the original funding source;
• and processing by your financial institution.

Any estimated refund time is provided as a guideline and is not guaranteed unless expressly stated otherwise.

9.8Refunds After Currency Conversion

Where a transaction is cancelled after currency conversion has occurred, the amount refunded may be affected by the exchange rate applicable when the funds are converted back into the original currency.

Foreign exchange markets may change between:

• the original conversion;
• cancellation of the transaction;
• and processing of the refund.

To the extent permitted by law, KoboTrade is not responsible for differences resulting solely from legitimate foreign exchange rate movements.

9.9Refund of Fees

Whether a KoboTrade fee is refundable depends on:

• the type of fee;
• the reason for cancellation;
• whether the relevant Service has already been performed;
• applicable promotional terms;
• and applicable law.

Third-party charges already incurred may not be refundable.

9.10Incorrect Beneficiary Information

If you provide incorrect beneficiary information and confirm the transaction, you must contact KoboTrade immediately after discovering the error.

KoboTrade may attempt to:

• stop the transaction;
• contact the payment partner;
• request a recall;
• request return of funds;
• or take other reasonable recovery action.

KoboTrade does not guarantee recovery of funds sent according to incorrect information provided and confirmed by you.

9.11Transfer Recalls

A recall is a request to attempt to recover funds after a transfer has entered processing or has been delivered.

A recall may depend on:

• payment partner procedures;
• recipient bank cooperation;
• recipient cooperation;
• availability of the funds;
• applicable laws;
• and the status of the transaction.

Submitting a recall request does not guarantee recovery.

9.12Recipient Cooperation

Where funds have already been credited to an unintended recipient, recovery may require the recipient’s consent or cooperation.

KoboTrade generally does not have authority to independently debit a recipient’s bank account or payment account after funds have been delivered.

Recovery may therefore depend on the recipient, recipient financial institution, payment partner and applicable law.

9.13Recall and Recovery Costs

KoboTrade or third-party service providers may incur costs when attempting to recall or recover funds.

Where permitted by law, reasonable recovery costs or third-party charges may be deducted from recovered funds or charged to the customer.

Any applicable KoboTrade charge will be disclosed where reasonably possible.

9.14Fraudulent or Unauthorized Transfers

If you believe a transfer was made without your authorization, you must notify KoboTrade immediately.

KoboTrade may:

• restrict your account;
• investigate the transaction;
• request additional information;
• review account access records;
• communicate with financial institutions and payment partners;
• cooperate with law enforcement or regulatory authorities;
• and take other reasonable action.

The outcome of an unauthorized transaction claim will depend on the circumstances, available evidence and applicable law.

9.15Scam Transactions Authorized by the Customer

A transaction may be authorized by you but induced by fraud or deception.

Examples may include:

• romance scams;
• investment scams;
• impersonation scams;
• lottery scams;
• employment scams;
• marketplace scams;
• or other fraudulent schemes.

You must exercise reasonable care before sending money.

If you believe you have been deceived into authorizing a transfer, contact KoboTrade immediately.

KoboTrade may attempt to assist with recovery but does not guarantee that funds can be recovered.

9.16Duplicate Transactions

If you believe the same transaction has been processed more than once, you must contact KoboTrade promptly.

KoboTrade will investigate the transaction records and make appropriate corrections where a duplicate transaction resulted from a KoboTrade system or processing error.

9.17Incorrect Credits and Overpayments

Where KoboTrade credits your wallet or pays you an amount in error, you are not entitled to retain or use the incorrectly credited amount.

KoboTrade may:

• reverse the credit;
• adjust your wallet balance;
• offset the amount against available funds;
• request repayment;
• restrict the account;
• or take reasonable recovery action.

9.18Chargebacks and Payment Reversals

A funding transaction may be disputed, reversed or charged back after funds have been credited to your KoboTrade wallet or used to complete a transaction.

Where this occurs, KoboTrade may:

• reverse the corresponding wallet credit;
• place a hold on funds;
• create a negative balance;
• restrict the account;
• investigate the transaction;
• request repayment;
• recover amounts owed;
• or take other reasonable action permitted by law.

9.19Fraud Recovery Requests from Financial Institutions

KoboTrade may receive a request from a bank, credit union, payment network, payment provider or other authorized party alleging that funds received or transferred through KoboTrade were:

• fraudulent;
• unauthorized;
• stolen;
• obtained through identity theft;
• sent in error;
• or otherwise subject to recovery.

KoboTrade may investigate and respond to such requests in accordance with applicable law, regulatory obligations, contractual requirements and internal procedures.

9.20Funds Subject to Investigation

KoboTrade may temporarily hold, restrict or prevent withdrawal or transfer of funds that are subject to:

• a fraud investigation;
• payment dispute;
• chargeback;
• recovery request;
• legal claim;
• compliance review;
• law enforcement request;
• court order;
• or other lawful restriction.

9.21Cooperation with Investigations

You agree to reasonably cooperate with investigations concerning:

• cancelled transactions;
• refund requests;
• recalls;
• unauthorized transactions;
• fraudulent deposits;
• payment disputes;
• chargebacks;
• or recovery requests.

KoboTrade may request:

• identification documents;
• bank statements;
• proof of payment;
• communications with a recipient;
• police reports;
• supporting transaction records;
• or other relevant information.

9.22No Guarantee of Recovery

KoboTrade will take reasonable steps to assist where appropriate, but cannot guarantee recovery of funds where:

• the customer provided incorrect information;
• the transaction was properly authorized;
• the recipient has withdrawn or transferred the funds;
• the recipient refuses to cooperate;
• the recipient bank refuses or is unable to return the funds;
• recovery is prohibited by law;
• or the transaction is otherwise irreversible.

9.23Complaints Regarding Cancellations and Refunds

If you are dissatisfied with the handling of a cancellation, refund or recall request, you may submit a complaint through KoboTrade’s Complaints process.

Submitting a complaint does not guarantee a particular outcome but ensures that the matter is reviewed in accordance with KoboTrade’s applicable complaint-handling procedures.

10.1Transaction Limits

KoboTrade may establish limits governing the use of its Services.

Limits may apply to:

• transfers;
• withdrawals;
• wallet activity;
• funding methods;
• transaction frequency;
• individual transactions;
• daily activity;
• weekly activity;
• monthly activity;
• or other periods or Services determined by KoboTrade.

10.2Limits Displayed in the KoboTrade Platform

The transaction limits applicable to you may be displayed through the KoboTrade mobile application or website.

The platform may display:

• daily limits;
• weekly limits;
• monthly limits;
• amounts already used;
• amounts remaining;
• and the percentage of the applicable limit used.

You are responsible for reviewing the limits applicable to your account before initiating a transaction.

10.3CAD Transfer Limits

Subject to changes made in accordance with these Terms, KoboTrade’s current CAD transfer limits include:

• Daily Transfer Limit: CAD $10,000.

Additional weekly or monthly thresholds may be displayed within the KoboTrade platform where applicable.

The limits displayed within your account at the time you initiate a transaction will govern your use of the Service.

10.4NGN Transfer Limits

Subject to changes made in accordance with these Terms, KoboTrade’s current NGN transfer limits include:

• Daily Transfer Limit: NGN ₦10,000,000.

Additional weekly or monthly thresholds may be displayed within the KoboTrade platform where applicable.

10.5NGN Withdrawal Limits

Subject to changes made in accordance with these Terms, KoboTrade’s current NGN withdrawal limits include:

• Daily Withdrawal Limit: NGN ₦5,000,000.

Additional weekly or monthly withdrawal thresholds may be displayed within the KoboTrade platform where applicable.

10.6CAD Withdrawal Limits

CAD Wallet withdrawal limits may be established and displayed within the KoboTrade platform.

The applicable daily, weekly and monthly withdrawal limits shown within your account will govern your use of the withdrawal Service.

10.7Deposit Limits

KoboTrade currently does not impose a stated maximum deposit limit on supported wallet deposits.

However, the absence of a stated deposit limit does not mean that deposits are unrestricted or automatically available for use.

All deposits remain subject to:

• identity verification;
• compliance review;
• transaction monitoring;
• source of funds verification;
• fraud prevention procedures;
• financial institution requirements;
• payment partner requirements;
• and applicable law.

10.8Minimum Transaction Amounts

KoboTrade may establish minimum transaction amounts for:

• transfers;
• withdrawals;
• funding methods;
• currency conversions;
• and other Services.

Any applicable minimum transaction amount may be displayed through the KoboTrade platform.

10.9Different Limits for Different Services

Transaction limits may differ depending on:

• wallet currency;
• transaction type;
• transfer corridor;
• customer location;
• verification status;
• payment method;
• risk assessment;
• transaction history;
• financial institution requirements;
• payment partner requirements;
• and applicable laws.

10.10Verification-Based Limits

Access to certain transaction limits may require successful completion of additional verification.

KoboTrade may request:

• updated government identification;
• facial verification;
• liveness detection;
• proof of address;
• source of funds information;
• source of wealth information;
• occupation information;
• bank statements;
• business information;
• or other supporting documents.

10.11Requests for Higher Limits

Where available, customers may request access to higher transaction limits.

A request for higher limits does not guarantee approval.

KoboTrade may consider factors including:

• identity verification;
• account history;
• transaction activity;
• source of funds;
• intended use of the Services;
• compliance requirements;
• fraud risk;
• operational considerations;
• and payment partner requirements.

10.12Enhanced Due Diligence

Higher transaction activity or other risk factors may require Enhanced Due Diligence.

Enhanced Due Diligence may include requests for:

• additional identification;
• proof of address;
• occupation information;
• employment information;
• source of funds;
• source of wealth;
• business ownership information;
• tax documents;
• financial statements;
• relationship to beneficiaries;
• purpose of transactions;
• and other information reasonably required.

10.13Source of Funds

KoboTrade may require you to provide information or documentation showing the origin of funds used in transactions.

Examples may include:

• employment income;
• business income;
• savings;
• investment proceeds;
• property sale proceeds;
• inheritance;
• pension income;
• loan proceeds;
• or other lawful sources.

10.14Source of Wealth

Where required, KoboTrade may request information concerning how you accumulated your overall wealth or assets.

Source of wealth information may differ from source of funds information relating to a specific transaction.

10.15Transaction Purpose

KoboTrade may require information regarding the purpose of a transaction.

You must provide accurate and truthful information.

KoboTrade may request additional documents or explanations where necessary to understand the nature and purpose of a transaction.

10.16Relationship to the Recipient

KoboTrade may request information regarding your relationship to a beneficiary or recipient.

This may be required for:

• compliance purposes;
• fraud prevention;
• scam prevention;
• transaction monitoring;
• or other risk management purposes.

10.17Ongoing Monitoring

KoboTrade may continuously monitor account and transaction activity.

Monitoring may consider factors including:

• transaction frequency;
• transaction amounts;
• transfer corridors;
• beneficiaries;
• funding sources;
• account access;
• unusual activity;
• changes in customer behaviour;
• and other relevant risk indicators.

10.18Periodic Verification

KoboTrade may periodically require customers to update or repeat verification procedures.

This may occur due to:

• expired identification;
• regulatory requirements;
• changes in account activity;
• changes in personal information;
• risk assessments;
• security concerns;
• or other compliance requirements.

10.19Changes to Transaction Limits

KoboTrade may increase, reduce or otherwise modify transaction limits.

Changes may result from:

• regulatory requirements;
• legal obligations;
• fraud prevention measures;
• risk management;
• operational requirements;
• payment partner requirements;
• financial institution requirements;
• customer verification status;
• or product changes.

Where required, customers will receive appropriate notice of material changes.

10.20Temporary Limits

KoboTrade may temporarily impose additional limits or restrictions where reasonably necessary to:

• protect customers;
• prevent fraud;
• manage operational risk;
• comply with legal requirements;
• respond to cybersecurity incidents;
• manage payment partner disruptions;
• or protect the integrity of the Services.

10.21Attempts to Circumvent Limits

You must not attempt to avoid or circumvent transaction limits by:

• creating multiple accounts;
• using another person’s account;
• splitting transactions for an unlawful or deceptive purpose;
• providing false information;
• using third-party funding arrangements improperly;
• or otherwise attempting to evade KoboTrade’s controls.

KoboTrade may restrict, suspend or terminate accounts where attempts to circumvent limits are identified.

10.22No Guarantee of Maximum Limits

The availability of a particular transaction limit does not mean that KoboTrade is required to process every transaction up to that amount.

Individual transactions remain subject to:

• available wallet balance;
• compliance review;
• fraud screening;
• sanctions screening;
• payment partner availability;
• regulatory requirements;
• and these Terms.

10.23Transactions Above Permitted Limits

Transactions exceeding applicable limits may be:

• rejected;
• prevented from submission;
• delayed;
• divided only where lawfully and expressly permitted;
• or subject to additional verification.

You must not deliberately structure transactions to evade compliance, reporting or transaction monitoring requirements.

10.24KoboTrade’s Right to Request Information

KoboTrade may request additional information or documentation regardless of whether your transaction is within your displayed transaction limit.

A displayed limit does not exempt a transaction from compliance review.

10.25Failure to Provide Requested Information

If you fail or refuse to provide requested information, KoboTrade may:

• delay a transaction;
• reject a transaction;
• restrict your account;
• reduce transaction limits;
• suspend Services;
• terminate your account;
• or take other action required or permitted by law.

10.26Accuracy of Verification Information

You must ensure that all verification and transaction information provided to KoboTrade is:

• accurate;
• complete;
• current;
• and truthful.

Providing false, misleading or fraudulent information may result in account restriction, termination, reporting to authorities or other appropriate action.

10.27Compliance with Legal Reporting Requirements

Transaction limits do not affect KoboTrade’s legal reporting obligations.

KoboTrade may be required to submit reports or information to regulatory or governmental authorities in accordance with applicable law.

10.28Confidentiality of Compliance Procedures

KoboTrade may be legally restricted from providing certain information regarding:

• transaction monitoring;
• suspicious transaction reviews;
• regulatory reports;
• investigations;
• law enforcement requests;
• or other compliance activities.

11.1Overview of the Refer & Earn Program

KoboTrade may, from time to time, offer a customer referral program ("Refer & Earn Program") that rewards eligible customers for introducing new users to the KoboTrade platform.

The purpose of the Refer & Earn Program is to encourage genuine customer referrals while maintaining fairness, transparency and compliance with applicable laws and these Terms.

Participation in the Refer & Earn Program is entirely voluntary.

By participating in the Refer & Earn Program, you agree to comply with this Section, these Terms of Service and any additional promotional terms published by KoboTrade.

11.2Eligibility

To participate in the Refer & Earn Program, you must:

• have an active KoboTrade account;
• have successfully completed all required identity verification procedures;
• be in good standing with KoboTrade;
• not be subject to any account restriction or suspension;
• comply with these Terms and all applicable laws.

KoboTrade may determine eligibility at its sole discretion.

11.3How the Program Works

Where the Refer & Earn Program is available:

• KoboTrade will provide you with a unique referral code, referral link or other approved referral method.
• You may share your referral code or referral link with eligible individuals.
• The referred individual must:
• create a KoboTrade account using your referral code or referral link;
• successfully complete KoboTrade's verification requirements;
• satisfy all applicable eligibility requirements;
• complete their first qualifying transfer in accordance with the promotion.

Only referrals that satisfy all applicable requirements will qualify for referral rewards.

11.4Referral Reward

Subject to these Terms and the applicable promotion, KoboTrade may reward:

• the referring customer;
• the referred customer;
• or both.

At the time of publication of these Terms, KoboTrade's current Refer & Earn promotion provides:

• CAD $20 to the referring customer; and
• CAD $20 to the referred customer,

after the referred customer successfully completes their first qualifying transfer of at least CAD $200.

KoboTrade reserves the right to change reward amounts, qualifying transaction amounts or eligibility criteria at any time.

11.5Qualifying Transfers

A qualifying transfer must:

• satisfy the minimum transaction amount specified by KoboTrade;
• be successfully completed;
• comply with all applicable laws;
• satisfy KoboTrade's compliance requirements;
• not be reversed, refunded or cancelled;
• not be identified as fraudulent or abusive.

Transactions that are cancelled, refunded, reversed or subsequently determined to be fraudulent will not qualify.

11.6Referral Reward Payment

Eligible referral rewards are generally credited to the customer's KoboTrade Wallet after:

• successful completion of the qualifying transfer;
• completion of compliance reviews;
• fraud screening;
• and confirmation that all promotional conditions have been satisfied.

KoboTrade does not guarantee immediate payment of referral rewards.

Processing times may vary.

11.7One Reward Per New Customer

Unless expressly stated otherwise, each new customer may qualify only once under the Refer & Earn Program.

Only the first eligible referral associated with a qualifying new customer will receive the applicable referral reward.

11.8Self-Referrals

Self-referrals are strictly prohibited.

You may not attempt to obtain referral rewards by:

• referring yourself;
• opening another KoboTrade account;
• using multiple email addresses;
• using another telephone number;
• creating duplicate identities;
• or otherwise attempting to circumvent the Refer & Earn Program.

Self-referrals will not qualify for rewards.

11.9Multiple Accounts

Customers must not create or operate multiple KoboTrade accounts to obtain referral rewards.

Where KoboTrade reasonably believes that multiple accounts have been created for promotional purposes, we may:

• reject referral rewards;
• reverse rewards already paid;
• suspend affected accounts;
• terminate duplicate accounts;
• recover improperly obtained rewards;
• take any other action permitted by these Terms or applicable law.

11.10Fraudulent Referrals

KoboTrade may investigate any referral activity that appears unusual or inconsistent with the intended purpose of the Refer & Earn Program.

Examples include:

• fake identities;
• stolen identities;
• account farming;
• automated registrations;
• coordinated promotional abuse;
• misleading advertising;
• impersonation;
• or any activity intended to manipulate referral rewards.

Where KoboTrade identifies fraudulent activity, we may:

• cancel pending rewards;
• reverse rewards already credited;
• suspend or terminate accounts;
• report suspected fraud to relevant authorities;
• refuse future participation in promotional programs.

11.11Referral Reward Reversals

KoboTrade may reverse referral rewards where:

• the qualifying transaction is reversed;
• the qualifying transaction is refunded;
• the transaction is determined to be fraudulent;
• the referred account is closed for fraud or compliance reasons;
• duplicate accounts are identified;
• the promotion has been abused;
• rewards were credited in error.

You authorize KoboTrade to debit your KoboTrade Wallet for any reward that is subsequently determined to have been incorrectly credited.

11.12No Cash Alternative

Referral rewards:

• have no cash value unless credited as wallet funds;
• may not be sold or transferred;
• may not be exchanged for another promotional reward;
• may not be redeemed except through KoboTrade Services, where applicable.

11.13Taxes

You are solely responsible for determining whether any taxes apply to referral rewards received from KoboTrade.

Where required by applicable law, KoboTrade may report or disclose information relating to referral rewards.

11.14Promotional Abuse

The following activities are prohibited:

• creating fake accounts;
• sharing misleading promotional information;
• impersonating KoboTrade;
• encouraging fraudulent registrations;
• buying or selling referral rewards;
• creating referral networks intended solely to obtain rewards;
• using bots or automated systems;
• manipulating the promotional system.

KoboTrade may permanently exclude customers who abuse promotional programs.

11.15Changes to the Refer & Earn Program

KoboTrade may:

• modify;
• suspend;
• replace;
• or permanently discontinue

the Refer & Earn Program at any time.

Changes may include:

• reward amounts;
• eligibility;
• qualifying transfers;
• supported countries;
• promotional periods;
• payment methods;
• or other program rules.

Unless expressly stated otherwise, changes apply prospectively.

11.16Program Availability

The Refer & Earn Program may not be available:

• in every country;
• for every customer;
• during every promotional period;
• or for every KoboTrade product.

Availability may depend upon:

• regulatory requirements;
• commercial considerations;
• operational requirements;
• fraud prevention;
• payment partner availability;
• or other business decisions.

11.17KoboTrade's Final Decision

KoboTrade reserves the right to determine:

• whether a referral qualifies;
• whether a reward should be paid;
• whether promotional abuse has occurred;
• whether an account remains eligible for participation.

Where permitted by law, KoboTrade's determination regarding the administration of the Refer & Earn Program shall be final.

12.1Overview

The KoboTrade Non-Stop Bonus Program ("Non-Stop Bonus Program" or the "Program") is a customer loyalty and rewards program designed to reward eligible customers for their continued use of KoboTrade's money transfer services.

Unlike the Refer & Earn Program, which rewards customers for referring new users, the Non-Stop Bonus Program rewards customers based on their own qualifying transaction activity.

Participation in the Program is voluntary and subject to these Terms, any additional promotional terms published by KoboTrade, and applicable laws and regulatory requirements.

12.2Purpose of the Program

The purpose of the Non-Stop Bonus Program is to:

• reward customer loyalty;
• encourage continued use of KoboTrade;
• recognize long-term customers;
• promote responsible use of KoboTrade's Services; and
• provide additional value to eligible customers.

Nothing in this Program guarantees that rewards will always be available or remain unchanged.

12.3Eligibility

To participate in the Non-Stop Bonus Program, you must:

• maintain an active KoboTrade account;
• successfully complete all required identity verification procedures;
• remain in good standing with KoboTrade;
• comply with these Terms;
• comply with all applicable laws and regulations; and
• satisfy any additional eligibility requirements established by KoboTrade.

Customers whose accounts are suspended, restricted or under investigation may not be eligible to earn or redeem bonuses until the matter has been resolved.

12.4Qualifying Transfers

Only qualifying transfers count toward the Non-Stop Bonus Program.

A qualifying transfer must:

• be initiated through the KoboTrade platform;
• be successfully completed;
• satisfy all applicable compliance requirements;
• not be cancelled, reversed or refunded;
• not be identified as fraudulent;
• and otherwise satisfy the promotional requirements established by KoboTrade.

KoboTrade may exclude specific transaction types from the Program where reasonably necessary.

12.5Current Reward Structure

At the Effective Date of these Terms, eligible customers earn:

CAD $20 for every cumulative CAD $5,000 in qualifying transfers completed through eligible KoboTrade Services.

Qualifying transfers accumulate over time until the applicable threshold has been reached.

Example:

Transfer

Amount

Transfer 1

CAD $800

Transfer 2

CAD $1,250

Transfer 3

CAD $1,600

Transfer 4

CAD $1,350

Total Qualifying Transfers: CAD $5,000

Bonus Earned: CAD $20

The accumulation process then begins again toward the next qualifying bonus.

12.6Continuous Accumulation

The Non-Stop Bonus Program is designed as a continuous rewards program.

Unless otherwise announced by KoboTrade:

• qualifying transfers continue accumulating;
• customers may earn multiple bonuses over time;
• there is no limit to the number of bonuses a customer may earn, subject to these Terms.

12.7Eligible Transfer Corridors

At the Effective Date of these Terms, the Non-Stop Bonus Program applies only to:

CAD → NGN Money Transfers

KoboTrade may introduce additional eligible transfer corridors in the future.

The availability of bonuses for any transfer corridor remains entirely at KoboTrade's discretion.

12.8Bonus Calculation

Bonus calculations are based on the cumulative value of eligible completed transfers.

The following transactions generally do not count toward bonus calculations:

• cancelled transfers;
• reversed transactions;
• refunded transactions;
• fraudulent transactions;
• transfers completed using unauthorized accounts;
• transfers subsequently determined to violate these Terms.

KoboTrade's transaction records will determine the qualifying amount accumulated.

12.9Bonus Crediting

Once the qualifying threshold has been reached and all applicable reviews have been completed, KoboTrade may credit the applicable bonus to your KoboTrade Wallet.

Bonus crediting may require:

• completion of compliance reviews;
• fraud screening;
• transaction reconciliation;
• system processing;
• confirmation that all promotional conditions have been met.

Bonus crediting is not necessarily instantaneous.

12.10Bonus Wallet Balance

Where supported, the KoboTrade platform may display information relating to your bonus activity, including:

• available bonus balance;
• redeemed bonuses;
• cumulative qualifying transfers;
• progress toward the next reward;
• lifetime bonuses earned;
• bonus history.

Information displayed within the KoboTrade platform is provided for convenience and may be updated periodically.

12.11Bonus Redemption

Where KoboTrade enables bonus redemption, eligible customers may redeem available bonuses in accordance with the redemption procedures displayed within the KoboTrade platform.

Bonus redemption may be subject to:

• minimum redemption amounts;
• wallet availability;
• verification requirements;
• compliance review;
• technical availability;
• or other reasonable operational requirements.

12.12Future Redemption Features

KoboTrade may introduce additional methods of redeeming bonuses.

Future redemption options may include:

• wallet credit;
• transfer credit;
• promotional vouchers;
• reduced transaction costs;
• loyalty benefits;
• partner rewards;
• or other redemption methods introduced by KoboTrade.

Additional terms may apply to future redemption options.

12.13Bonus Expiry

At the Effective Date of these Terms, KoboTrade does not impose an expiry period on earned Non-Stop Bonus rewards.

However, KoboTrade reserves the right to introduce bonus expiry periods in the future.

Where bonus expiry periods are introduced, KoboTrade will provide reasonable notice before implementation.

12.14Suspension of Bonus Accumulation

KoboTrade may temporarily suspend bonus accumulation where:

• your account is restricted;
• additional verification is required;
• fraud is suspected;
• compliance reviews are ongoing;
• duplicate accounts are identified;
• promotional abuse is suspected;
• or other circumstances reasonably require suspension.

Bonus accumulation may resume once the matter has been resolved.

12.15Bonus Reversals

KoboTrade may reverse bonuses that were:

• credited in error;
• obtained through fraud;
• obtained through promotional abuse;
• associated with reversed transactions;
• associated with duplicate accounts;
• associated with unauthorized transactions;
• or otherwise obtained contrary to these Terms.

You authorize KoboTrade to debit your KoboTrade Wallet for bonuses that were improperly credited.

12.16Promotional Abuse

Customers must not attempt to manipulate the Non-Stop Bonus Program.

Prohibited conduct includes:

• creating multiple accounts;
• structuring transactions solely to manipulate bonus calculations;
• using fraudulent funding sources;
• using unauthorized identities;
• colluding with other customers;
• exploiting software errors;
• manipulating transaction records;
• or otherwise attempting to obtain bonuses improperly.

Where KoboTrade reasonably believes promotional abuse has occurred, we may:

• cancel pending bonuses;
• reverse bonuses already paid;
• suspend or terminate accounts;
• recover improperly obtained rewards;
• restrict future participation;
• report suspected fraud where appropriate.

12.17No Cash Value

Unless expressly stated otherwise:

• bonuses have no independent cash value;
• bonuses may not be sold;
• bonuses may not be transferred;
• bonuses may not be assigned to another customer;
• bonuses may only be redeemed through KoboTrade in accordance with the applicable redemption procedures.

12.18Taxes

Customers are solely responsible for determining whether taxes apply to bonuses received under the Non-Stop Bonus Program.

Where required by law, KoboTrade may report information relating to bonus payments.

12.19Modification or Discontinuation of the Program

KoboTrade reserves the right to:

• modify;
• suspend;
• replace;
• or discontinue

the Non-Stop Bonus Program at any time.

Changes may include:

• qualifying transfer amounts;
• reward amounts;
• eligible currencies;
• eligible transfer corridors;
• redemption procedures;
• accumulation methods;
• eligibility requirements;
• or other Program rules.

Unless otherwise stated, changes apply prospectively.

12.20No Guaranteed Continuation

Participation in the Non-Stop Bonus Program does not create a contractual right to receive future bonuses.

KoboTrade may determine that a particular reward, campaign or feature should end due to:

• commercial considerations;
• regulatory requirements;
• fraud prevention;
• operational changes;
• technical limitations;
• or business strategy.

12.21KoboTrade's Determinations

KoboTrade reserves the right to determine:

• whether a transaction qualifies;
• whether a customer is eligible;
• the amount of qualifying transfers accumulated;
• whether promotional abuse has occurred;
• whether bonuses should be credited, withheld or reversed.

Where permitted by law, KoboTrade's determinations regarding administration of the Program shall be final.

12.22Program Availability

The Non-Stop Bonus Program may not be available:

• in every country;
• for every customer;
• for every transfer corridor;
• during every promotional period;
• or for every KoboTrade product.

Availability depends upon:

• regulatory requirements;
• commercial decisions;
• payment partner availability;
• operational considerations;
• and other factors determined by KoboTrade.

12.23Relationship with Other Promotions

Participation in the Non-Stop Bonus Program does not automatically entitle you to participate in other KoboTrade promotions.

Unless KoboTrade expressly states otherwise:

• promotional programs operate independently;
• eligibility for one promotion does not guarantee eligibility for another;
• KoboTrade may determine whether promotions may be combined.

13.1Our Commitment to Privacy

KoboTrade is committed to protecting the privacy, confidentiality and security of your personal information.

As a regulated Canadian financial technology company, KoboTrade collects, uses, stores, discloses and safeguards personal information in accordance with:

• applicable Canadian privacy legislation;
• anti-money laundering legislation;
• payment services regulations;
• these Terms;
• KoboTrade's Privacy Policy;
• and other applicable legal and regulatory requirements.

Protecting your information is one of KoboTrade's highest priorities.

13.2Privacy Policy

Your use of KoboTrade is also governed by our Privacy Policy.

The Privacy Policy explains in greater detail:

• what information we collect;
• why we collect it;
• how we use it;
• how we protect it;
• who we may share it with;
• how long we retain it;
• your privacy rights;
• and how to contact us regarding privacy matters.

Our Privacy Policy forms an integral part of these Terms.

Where there is any inconsistency between these Terms and the Privacy Policy regarding privacy matters, the Privacy Policy shall prevail unless otherwise required by law.

13.3Information We Collect

Depending on the Services you use, KoboTrade may collect information including:

Identity Information

• full legal name;
• date of birth;
• nationality, where required;
• government-issued identification;
• photograph;
• biometric verification data;
• facial verification results;
• liveness verification results.

Contact Information

• residential address;
• mailing address;
• email address;
• telephone number.

Financial Information

• wallet balances;
• funding information;
• bank account information;
• payment information;
• beneficiary information;
• transaction history;
• foreign exchange activity.

Compliance Information

• source of funds;
• source of wealth;
• occupation;
• employer information;
• politically exposed person status;
• sanctions screening information;
• enhanced due diligence documentation.

Technical Information

• IP address;
• device identifiers;
• operating system;
• browser type;
• application version;
• device security information;
• cookies;
• usage information;
• log files.

Communications

We may retain communications between you and KoboTrade, including:

• customer support conversations;
• emails;
• chat messages;
• complaints;
• surveys;
• feedback;
• telephone recordings where permitted by law.

13.4Information We Receive From Third Parties

KoboTrade may receive information from:

• identity verification providers;
• payment partners;
• financial institutions;
• fraud prevention providers;
• sanctions screening providers;
• credit reference agencies where permitted;
• regulatory authorities;
• government agencies;
• law enforcement agencies;
• publicly available sources;
• or other trusted service providers.

We may use such information to verify identity, prevent fraud, comply with legal obligations and improve our Services.

13.5Why We Collect Your Information

We collect personal information for purposes including:

• creating your KoboTrade account;
• verifying your identity;
• complying with Know Your Customer (KYC) requirements;
• complying with Anti-Money Laundering (AML) obligations;
• processing transactions;
• maintaining wallet services;
• providing customer support;
• communicating with you;
• preventing fraud;
• protecting customers;
• improving our Services;
• complying with legal obligations;
• conducting internal audits;
• managing operational risk;
• resolving disputes;
• enforcing these Terms.

We will only collect and use information where we have an appropriate legal basis to do so.

13.6Identity Verification

To comply with applicable laws, KoboTrade may use your information to verify your identity.

Verification methods may include:

• document verification;
• facial recognition;
• liveness detection;
• address verification;
• database verification;
• fraud screening;
• sanctions screening;
• politically exposed person screening;
• and other verification technologies.

You authorize KoboTrade to carry out these verification procedures as necessary to provide the Services.

13.7Biometric Information

Where biometric verification is used, KoboTrade or its approved verification partners may process biometric information solely for purposes including:

• confirming identity;
• preventing identity theft;
• preventing account takeover;
• preventing fraud;
• complying with legal requirements.

Biometric information is processed only to the extent necessary for identity verification and security.

13.8How We Use Your Information

KoboTrade may use your information to:

• provide Services;
• administer your account;
• process transactions;
• maintain wallet balances;
• process withdrawals;
• manage beneficiaries;
• calculate rewards;
• administer promotional programs;
• investigate fraud;
• detect suspicious activity;
• monitor compliance;
• conduct risk assessments;
• improve customer experience;
• develop new products;
• conduct analytics;
• communicate important account information;
• satisfy regulatory obligations.

13.9Information Sharing

KoboTrade does not sell your personal information.

However, we may share information where reasonably necessary with:

• financial institutions;
• payment partners;
• foreign exchange providers;
• identity verification providers;
• fraud prevention providers;
• cloud service providers;
• customer support providers;
• regulators;
• auditors;
• legal advisers;
• government authorities;
• law enforcement agencies;
• courts or tribunals;
• or other third parties where required or permitted by law.

Information shared is limited to what is reasonably necessary for the relevant purpose.

13.10International Transfers of Information

Some KoboTrade Services involve international money transfers and global payment infrastructure.

Accordingly, your personal information may be processed, stored or accessed outside your province, territory or country of residence.

Where information is transferred internationally, KoboTrade will take reasonable steps to ensure appropriate safeguards are in place consistent with applicable privacy laws.

13.11Customer Communications

By using KoboTrade, you consent to receive communications relating to:

• account activity;
• transactions;
• security alerts;
• compliance requests;
• wallet activity;
• service updates;
• maintenance notices;
• changes to these Terms;
• changes to our Privacy Policy;
• promotional offers where permitted by law;
• surveys;
• and customer support.

Communications may be delivered through:

• email;
• SMS;
• push notifications;
• in-app notifications;
• telephone;
• or other contact information associated with your account.

You remain responsible for ensuring that your contact information remains current.

13.12Marketing Communications

Where permitted by law, KoboTrade may send you marketing communications regarding:

• new Services;
• new countries;
• promotional campaigns;
• referral programs;
• exchange rate updates;
• product announcements;
• educational content.

You may opt out of marketing communications at any time by following the instructions provided in the communication or through your KoboTrade account settings.

Opting out of marketing communications does not prevent KoboTrade from sending important account or regulatory notices.

13.13Cookies and Similar Technologies

KoboTrade may use:

• cookies;
• pixels;
• analytics tools;
• device identifiers;
• session technologies;
• and similar technologies

to improve website functionality, security, performance and customer experience.

Additional information is available in KoboTrade's Cookies Policy.

13.14Security Measures

KoboTrade employs appropriate technical, administrative and organizational safeguards designed to protect personal information against:

• unauthorized access;
• unauthorized disclosure;
• misuse;
• accidental loss;
• destruction;
• alteration;
• cyberattacks;
• malware;
• identity theft.

Security measures may include:

• encryption;
• secure cloud infrastructure;
• firewalls;
• multi-factor authentication;
• fraud monitoring;
• device monitoring;
• access controls;
• security logging;
• regular security testing.

Although KoboTrade takes reasonable measures to safeguard personal information, no electronic system or method of transmission can be guaranteed to be completely secure.

13.15Customer Responsibilities

You also play an important role in protecting your personal information.

You agree to:

• maintain the confidentiality of your password and PIN;
• protect your device;
• avoid sharing authentication credentials;
• promptly report unauthorized access;
• maintain updated software;
• verify transaction details before confirming transfers;
• notify KoboTrade of any suspected fraud.

13.16Data Retention

KoboTrade retains personal information only for as long as necessary to:

• provide the Services;
• comply with legal obligations;
• satisfy regulatory recordkeeping requirements;
• resolve disputes;
• investigate fraud;
• enforce these Terms;
• protect KoboTrade's legal interests.

Retention periods may vary depending on the nature of the information and applicable legal requirements.

13.17Access and Correction

Subject to applicable law, you may request access to personal information KoboTrade holds about you.

You may also request correction of inaccurate or incomplete information.

KoboTrade may request additional information to verify your identity before responding to such requests.

Certain requests may be limited where disclosure is restricted by law or would adversely affect the rights of others.

13.18Withdrawal of Consent

Where KoboTrade relies on your consent to process personal information, you may withdraw that consent at any time, subject to legal or contractual restrictions.

Please note that withdrawing consent may affect KoboTrade's ability to continue providing some or all Services.

Certain information must continue to be retained where required by law.

13.19Legal Disclosures

KoboTrade may disclose personal information where required or permitted by law, including:

• compliance with court orders;
• subpoenas;
• search warrants;
• regulatory investigations;
• FINTRAC reporting obligations;
• Bank of Canada requirements;
• law enforcement requests;
• fraud investigations;
• protection of KoboTrade's legal rights.

KoboTrade may also disclose information where necessary to protect customers, employees, payment partners or the public.

13.20Business Transfers

If KoboTrade undergoes:

• a merger;
• acquisition;
• corporate restructuring;
• financing transaction;
• sale of assets;
• or similar corporate event,

customer information may be transferred as part of that transaction, subject to applicable privacy laws.

The acquiring organization will remain bound by applicable legal obligations regarding the protection of personal information.

13.21Children's Privacy

KoboTrade Services are intended only for individuals who meet the eligibility requirements set out in these Terms.

KoboTrade does not knowingly provide Services to children or knowingly collect personal information from individuals who are not legally eligible to use the Services.

Where KoboTrade becomes aware that such information has been collected contrary to these Terms or applicable law, appropriate steps may be taken to delete or restrict the information.

13.22Privacy Complaints

If you believe KoboTrade has not handled your personal information appropriately, you may submit a privacy complaint to KoboTrade.

Privacy complaints should include:

• your full name;
• registered email address;
• description of the concern;
• supporting documentation where available.

KoboTrade will investigate privacy complaints in accordance with applicable laws and internal procedures.

13.23Changes to Privacy Practices

KoboTrade may update its Privacy Policy and privacy practices from time to time to reflect:

• changes in legislation;
• regulatory guidance;
• technological developments;
• operational improvements;
• new Services;
• security enhancements.

Material changes will be communicated through appropriate channels, including the KoboTrade website, mobile application or email where required.

14.1Purpose of this Section

This Acceptable Use Policy sets out rules for how customers may and may not use KoboTrade Services.

The purpose of this Section is to:

• protect KoboTrade customers;
• prevent fraud and financial crime;
• protect the integrity of the KoboTrade platform;
• comply with applicable laws and regulatory obligations;
• protect KoboTrade’s financial institution and payment partners;
• prevent misuse of wallet, payment and transfer services;
• preserve public trust in KoboTrade.

By using KoboTrade, you agree to comply with this Acceptable Use Policy at all times.

14.2Lawful Use Only

You may only use KoboTrade for lawful purposes.

You must not use, attempt to use, or allow another person to use KoboTrade Services for any purpose that is:

• illegal;
• fraudulent;
• deceptive;
• abusive;
• unauthorized;
• harmful;
• restricted by law;
• inconsistent with these Terms;
• or contrary to KoboTrade’s compliance and risk management requirements.

14.3Prohibited Activities

You must not use KoboTrade to directly or indirectly engage in, facilitate, support, conceal, or attempt to conduct any prohibited activity.

Prohibited activities include, but are not limited to:

• fraud;
• money laundering;
• terrorist financing;
• sanctions evasion;
• bribery or corruption;
• identity theft;
• account takeover;
• financial scams;
• illegal gambling;
• illegal lending;
• trafficking in stolen goods;
• cybercrime;
• unlicensed money transmission;
• unauthorized payment processing;
• or any other activity prohibited by applicable law.

14.4Fraud and Misrepresentation

You must not use KoboTrade to engage in fraud or misrepresentation.

This includes:

• providing false information;
• using a false identity;
• using stolen identity documents;
• impersonating another person;
• submitting false source of funds information;
• misrepresenting the purpose of a transaction;
• misrepresenting your relationship to a recipient;
• concealing beneficial ownership;
• providing altered or forged documents;
• misleading KoboTrade, its partners, regulators, customers or third parties.

KoboTrade may suspend or terminate accounts where fraud or misrepresentation is suspected.

14.5Account Sharing and Unauthorized Use

You must not:

• share your KoboTrade account with another person;
• allow another person to operate your account;
• use another person’s KoboTrade account;
• sell, rent, transfer or lend your account;
• use your account to receive or send funds on behalf of undisclosed third parties;
• or operate your account as an informal money transfer service for others.

Your KoboTrade account is personal to you unless KoboTrade expressly approves otherwise.

14.6Third-Party Funding Abuse

You must not misuse KoboTrade by allowing unauthorized third parties to fund your account, wallet or transactions.

This includes receiving deposits from:

• unrelated individuals;
• persons whose identity is unknown to you;
• persons attempting to hide the origin of funds;
• persons involved in scams;
• persons using stolen or unauthorized bank accounts;
• persons acting on behalf of undisclosed third parties.

KoboTrade may reject, return, hold or investigate third-party funds where compliance concerns arise.

14.7Money Laundering and Terrorist Financing

You must not use KoboTrade to:

• conceal the origin of funds;
• disguise ownership of funds;
• structure transactions to avoid reporting requirements;
• move criminal proceeds;
• fund terrorist organizations;
• support terrorist activities;
• evade AML controls;
• evade transaction monitoring;
• bypass source of funds requirements.

KoboTrade may report suspicious activity to appropriate authorities where required or permitted by law.

14.8Sanctions Compliance

You must not use KoboTrade to transact with, for the benefit of, or on behalf of:

• sanctioned individuals;
• sanctioned entities;
• sanctioned countries or territories;
• persons subject to asset freezes;
• persons prohibited under Canadian, United Nations, United States, United Kingdom, European Union or other applicable sanctions regimes;
• or persons acting on behalf of any of the above.

KoboTrade may screen customers, recipients, transactions and counterparties against applicable sanctions lists.

Where a sanctions concern is identified, KoboTrade may:

• freeze funds;
• reject transactions;
• restrict accounts;
• terminate Services;
• report to authorities;
• or take any action required by law.

14.9Structuring and Circumvention

You must not attempt to avoid KoboTrade’s controls by:

• splitting transactions;
• creating multiple accounts;
• using another person’s account;
• using multiple funding sources deceptively;
• misrepresenting transaction purpose;
• concealing the true recipient;
• disguising source of funds;
• manipulating wallet activity;
• or otherwise attempting to avoid transaction limits, compliance review or reporting obligations.

Structuring or attempting to circumvent controls may result in immediate account restriction or closure.

14.10Prohibited Goods and Services

You must not use KoboTrade to make or receive payments connected to prohibited or restricted goods and services.

These include, where unlawful or not expressly approved by KoboTrade:

• illegal drugs or controlled substances;
• unauthorized pharmaceuticals;
• weapons, firearms, ammunition or explosives;
• counterfeit goods;
• stolen goods;
• human trafficking;
• sexual exploitation;
• illegal gambling;
• fraudulent investment schemes;
• pyramid schemes;
• Ponzi schemes;
• illegal crypto schemes;
• cybercrime services;
• hacking tools;
• ransomware;
• bribery or corruption;
• terrorism-related activity;
• hate-based or extremist activity;
• any activity that violates applicable law.

KoboTrade may update this list based on regulatory, legal, partner or risk requirements.

14.11Scam Payments

You must take reasonable care before sending money.

You must not knowingly use KoboTrade to send, receive or facilitate funds connected to scams, including:

• romance scams;
• investment scams;
• employment scams;
• lottery or prize scams;
• impersonation scams;
• government agency impersonation;
• emergency or family distress scams;
• marketplace scams;
• rental scams;
• fake business opportunities;
• social media fraud;
• advance fee fraud.

If you believe you are being pressured, deceived or manipulated into sending funds, you should not proceed with the transaction and should contact KoboTrade Customer Support.

14.12Business Use Without Approval

Unless expressly permitted by KoboTrade, KoboTrade accounts are intended for personal use.

You must not use a personal account to operate:

• a business payment service;
• an unregistered money services business;
• a remittance business;
• a currency exchange business;
• payment processing for third parties;
• crowdfunding operations;
• merchant settlement;
• payroll services;
• or other business activity requiring prior approval or licensing.

KoboTrade may introduce business accounts or approved business use cases in the future subject to separate terms.

14.13Unlicensed Money Transmission

You must not use KoboTrade to provide money transfer services to others.

This includes:

• collecting funds from multiple people for onward transfer;
• sending funds on behalf of undisclosed third parties;
• operating as an informal remittance agent;
• using your account to process payments for others;
• disguising third-party transactions as personal transfers.

Using KoboTrade in this manner may violate financial services laws and may result in account closure and reporting to authorities.

14.14Abuse of Referral or Bonus Programs

You must not abuse KoboTrade promotional programs, including the Refer & Earn Program or Non-Stop Bonus Program.

Prohibited conduct includes:

• creating fake accounts;
• self-referrals;
• duplicate accounts;
• referral farming;
• using stolen identities;
• misleading others about promotional rewards;
• structuring transactions solely to obtain bonuses;
• using fraudulent funds to qualify for rewards;
• colluding with others to manipulate rewards;
• exploiting errors in the KoboTrade platform.

KoboTrade may cancel, reverse or recover rewards obtained through abuse.

14.15Abuse of Customer Support

You must not misuse KoboTrade customer support channels.

Prohibited conduct includes:

• threats;
• harassment;
• abusive language;
• impersonation;
• false claims;
• repeated malicious complaints;
• knowingly submitting false evidence;
• attempting to pressure staff to bypass compliance controls;
• or attempting to manipulate investigations.

KoboTrade may restrict communication channels where abuse occurs, while continuing to meet applicable legal and regulatory obligations.

14.16Technology Misuse

You must not misuse KoboTrade’s technology, systems, website or mobile application.

You must not:

• introduce viruses, malware, trojans, worms, logic bombs or harmful code;
• attempt unauthorized access;
• interfere with systems;
• attack the platform;
• conduct denial-of-service attacks;
• scrape data without permission;
• reverse engineer the app;
• bypass security controls;
• attempt to access another customer’s account;
• test systems without authorization;
• exploit software vulnerabilities;
• use bots or automated scripts without permission;
• disrupt service availability.

KoboTrade may report technology misuse to law enforcement and pursue available legal remedies.

14.17Misuse of Information

You must not use information obtained through KoboTrade to:

• commit fraud;
• harass another person;
• impersonate KoboTrade;
• impersonate another customer;
• mislead recipients;
• conduct phishing;
• create fake communications;
• or harm KoboTrade, customers, partners or third parties.

14.18Prohibited Jurisdictions

KoboTrade may restrict access to or from certain jurisdictions.

You must not use KoboTrade from, to, through or for the benefit of countries, territories, individuals or entities that are restricted by:

• applicable sanctions laws;
• Canadian law;
• regulatory requirements;
• payment partner restrictions;
• KoboTrade’s internal risk policies;
• or other applicable legal obligations.

KoboTrade may update restricted jurisdictions from time to time.

14.19Use of VPNs, Proxies or Location Masking

You must not use VPNs, proxies, location masking tools or other technologies to misrepresent your location where doing so is intended to:

• bypass KoboTrade’s geographic restrictions;
• access Services from an unsupported jurisdiction;
• avoid compliance screening;
• conceal activity;
• mislead KoboTrade;
• or violate applicable law.

KoboTrade may restrict access where location masking presents compliance, fraud or security concerns.

14.20False Documents and Forgery

You must not submit:

• forged documents;
• altered documents;
• stolen documents;
• false invoices;
• fake bank statements;
• manipulated screenshots;
• counterfeit identification;
• or any document that does not accurately reflect the underlying facts.

Submission of false documents may result in immediate account closure and reporting to authorities.

14.21Harm to KoboTrade or Other Users

You must not use KoboTrade in any way that may:

• harm KoboTrade;
• harm other customers;
• harm recipients;
• harm payment partners;
• damage KoboTrade’s reputation;
• disrupt the Services;
• expose KoboTrade to regulatory risk;
• expose KoboTrade to financial loss;
• or undermine trust in the platform.

14.22Investigation and Enforcement

If KoboTrade reasonably suspects a violation of this Acceptable Use Policy, we may take action including:

• requesting additional information;
• delaying transactions;
• blocking transactions;
• reversing transactions where permitted;
• freezing funds where legally required or permitted;
• restricting wallet functionality;
• suspending the account;
• closing the account;
• reversing bonuses or rewards;
• reporting suspicious activity;
• cooperating with financial institutions, regulators or law enforcement;
• taking legal action;
• recovering losses or costs.

KoboTrade’s response will depend on the nature and severity of the suspected violation.

14.23No Obligation to Process Prohibited Transactions

KoboTrade is not obligated to process any transaction that violates these Terms, applicable law, regulatory requirements, payment partner requirements or KoboTrade’s risk policies.

A transaction may be declined even if it was initially submitted through the platform.

14.24Responsibility for Losses

You may be responsible for losses, costs, claims, damages, penalties, chargebacks, reversals or expenses incurred by KoboTrade, other customers, payment partners or third parties arising from:

• your violation of this Acceptable Use Policy;
• fraudulent activity;
• misuse of your account;
• false information;
• prohibited transactions;
• unauthorized use of the Services;
• or failure to comply with these Terms.

14.25Reporting Suspicious Activity

If you become aware of suspicious, fraudulent or unauthorized activity involving KoboTrade, you should report it promptly to KoboTrade Customer Support.

Prompt reporting helps protect customers and the integrity of the platform.

15.1Ownership of Intellectual Property

Unless otherwise expressly stated, KoboTrade Inc. owns or lawfully licenses all intellectual property rights relating to the KoboTrade Services.

These rights include, but are not limited to:

• the KoboTrade name;
• the KoboTrade logo;
• trademarks;
• service marks;
• trade names;
• business names;
• software;
• mobile applications;
• website content;
• source code;
• object code;
• application programming interfaces (APIs);
• databases;
• user interfaces;
• graphics;
• illustrations;
• icons;
• layouts;
• animations;
• designs;
• images;
• videos;
• audio content;
• documentation;
• text;
• marketing materials;
• transaction receipt designs;
• downloadable content;
• and all other intellectual property associated with the Services.

All intellectual property rights remain the exclusive property of KoboTrade or its licensors and are protected by applicable copyright, trademark, patent, trade secret and other intellectual property laws.

15.2Limited Licence to Use the Services

Subject to these Terms, KoboTrade grants you a limited, non-exclusive, non-transferable, non-sublicensable and revocable licence to:

• access the KoboTrade website;
• download and install the KoboTrade mobile application;
• use the Services for your personal, lawful and non-commercial purposes;
• view transaction history;
• download your transaction receipts;
• manage your KoboTrade account;
• and otherwise use the Services in accordance with these Terms.

This licence does not transfer ownership of any intellectual property to you.

15.3No Ownership Rights

Your use of the Services does not give you any ownership interest in:

• the KoboTrade platform;
• the mobile application;
• the website;
• KoboTrade trademarks;
• logos;
• software;
• designs;
• source code;
• graphics;
• or any other intellectual property.

All rights not expressly granted to you remain reserved by KoboTrade.

15.4KoboTrade Trademarks

The names KoboTrade, the KoboTrade logo, slogans, product names and other identifiers used in connection with the Services are trademarks, trade names or branding owned or licensed by KoboTrade.

You must not use KoboTrade's trademarks without KoboTrade's prior written permission.

This includes use in:

• business names;
• company names;
• domain names;
• websites;
• social media accounts;
• advertisements;
• marketing campaigns;
• printed materials;
• or any other commercial activity likely to create confusion regarding sponsorship, endorsement or affiliation.

15.5Website and Mobile Application

The KoboTrade website and mobile application contain proprietary software and content developed or licensed by KoboTrade.

Except as expressly permitted by these Terms, you must not:

• copy;
• reproduce;
• modify;
• distribute;
• publish;
• transmit;
• display;
• license;
• sell;
• lease;
• rent;
• sublicense;
• or otherwise exploit any part of the website or mobile application without KoboTrade's prior written consent.

15.6Software Restrictions

You must not, and must not permit any other person to:

• reverse engineer;
• decompile;
• disassemble;
• decode;
• modify;
• adapt;
• translate;
• create derivative works from;
• circumvent security features;
• interfere with software functionality;
• attempt to obtain source code;
• or otherwise exploit KoboTrade software except as expressly permitted by applicable law.

Where applicable law grants you rights that cannot legally be excluded, those rights remain unaffected.

15.7Copying and Redistribution

Except where expressly permitted, you must not copy or redistribute:

• website content;
• articles;
• educational materials;
• FAQs;
• graphics;
• icons;
• screenshots;
• promotional banners;
• illustrations;
• transaction receipt designs;
• user interface elements;
• or other KoboTrade content.

Reasonable personal use, such as downloading your own receipts or viewing content through the Services, is permitted.

15.8Customer Content

You retain ownership of information and content you submit to KoboTrade, including:

• personal information;
• beneficiary details;
• transaction instructions;
• customer support communications;
• feedback;
• and other lawful content submitted through the Services.

By submitting such content, you grant KoboTrade a worldwide, non-exclusive, royalty-free licence to use, store, process, reproduce and transmit that content solely to the extent necessary to:

• provide the Services;
• process transactions;
• comply with legal obligations;
• prevent fraud;
• maintain security;
• improve the Services;
• resolve disputes;
• and otherwise operate the KoboTrade platform.

This licence continues only for as long as reasonably necessary to fulfil these purposes or to comply with applicable legal and regulatory obligations.

15.9Feedback and Suggestions

If you provide KoboTrade with suggestions, ideas, recommendations or feedback regarding the Services, you acknowledge that KoboTrade may use, implement, modify or develop those suggestions without restriction or compensation to you.

You are under no obligation to provide feedback, and KoboTrade is under no obligation to implement it.

15.10User-Generated Content

Where KoboTrade allows you to submit reviews, comments, testimonials or other public content, you agree that such content:

• is accurate;
• does not infringe the rights of others;
• is not defamatory;
• is not misleading;
• is not unlawful;
• does not contain malicious code;
• and complies with these Terms.

KoboTrade reserves the right to remove or refuse user-generated content that violates these Terms or applicable law.

15.11Third-Party Intellectual Property

Certain content available through KoboTrade may belong to third parties, including:

• payment partners;
• financial institutions;
• identity verification providers;
• software vendors;
• analytics providers;
• app store operators;
• and other service providers.

Nothing in these Terms grants you any rights to use third-party intellectual property except as necessary to use the KoboTrade Services.

15.12App Store and Google Play

If you download the KoboTrade mobile application through the Apple App Store, Google Play Store or another authorized application marketplace, your use of the application may also be subject to the applicable marketplace's terms and conditions.

Nothing in these Terms limits any rights or obligations arising under those marketplace agreements.

KoboTrade is solely responsible for the KoboTrade application and its content, except where responsibility is expressly allocated to the marketplace operator under applicable law.

15.13Copyright Infringement

KoboTrade respects the intellectual property rights of others.

If you believe that material available through the Services infringes your copyright or other intellectual property rights, you may notify KoboTrade by providing:

• your contact information;
• a description of the work claimed to be infringed;
• the location of the allegedly infringing material;
• a statement of your good-faith belief;
• and any additional information reasonably required for KoboTrade to investigate the matter.

KoboTrade may remove or restrict access to allegedly infringing material where appropriate.

15.14Open Source Software

Certain components of the KoboTrade platform may incorporate open-source software distributed under separate licence terms.

Where applicable, the terms of the relevant open-source licence shall apply to those components.

Nothing in these Terms limits rights granted under an applicable open-source licence.

15.15Monitoring and Protection of Intellectual Property

KoboTrade actively monitors and protects its intellectual property.

Where KoboTrade becomes aware of unauthorized use, infringement or misuse of its intellectual property, it may take appropriate action, including:

• requesting removal of infringing content;
• issuing cease and desist notices;
• suspending accounts;
• commencing legal proceedings;
• reporting infringement to relevant authorities;
• or pursuing any other remedies available under applicable law.

15.16Reservation of Rights

Except for the limited licence expressly granted in these Terms, no licence, assignment, transfer or other rights are granted to you in respect of KoboTrade's intellectual property.

All rights not expressly granted are reserved by KoboTrade.

16.1KoboTrade's Right to Restrict or Suspend Services

KoboTrade is committed to providing secure, reliable and compliant financial services.

To protect our customers, employees, financial institution partners, payment partners and the integrity of the KoboTrade platform, we reserve the right to restrict, suspend or terminate your access to some or all of the Services where reasonably necessary.

Any restriction, suspension or termination will be exercised in accordance with these Terms, applicable laws and KoboTrade's regulatory obligations.

16.2Temporary Account Restrictions

KoboTrade may temporarily restrict your account or specific Services without permanently closing your account.

A temporary restriction may include:

• preventing new transfers;
• restricting withdrawals;
• limiting wallet functionality;
• restricting deposits;
• preventing beneficiary changes;
• temporarily disabling promotional rewards;
• requiring additional verification;
• restricting access to certain features;
• or placing funds on hold where permitted by law.

Temporary restrictions may remain in place until KoboTrade completes its review.

16.3Reasons for Restriction or Suspension

Your account may be restricted or suspended where KoboTrade reasonably believes that doing so is necessary, including where:

• your identity cannot be verified;
• your identification document has expired;
• required verification information is missing;
• additional due diligence is required;
• suspicious transaction activity is detected;
• fraud is suspected;
• unauthorized access is suspected;
• sanctions screening identifies potential concerns;
• false or misleading information has been provided;
• duplicate accounts are identified;
• transaction monitoring requires further review;
• source of funds cannot be satisfactorily verified;
• payment disputes arise;
• chargebacks occur;
• third-party funding concerns arise;
• a financial institution or payment partner requires action;
• KoboTrade receives a lawful request from a regulatory authority, court or law enforcement agency;
• you breach these Terms;
• or KoboTrade reasonably determines that continued unrestricted access would expose KoboTrade, its customers or its partners to unacceptable legal, regulatory, operational or security risk.

16.4Compliance Reviews

As a regulated Money Services Business and Payment Service Provider, KoboTrade conducts ongoing compliance monitoring.

Where a compliance review is required, KoboTrade may temporarily delay or restrict your account while requesting additional information or documentation.

Examples include:

• proof of identity;
• updated identification;
• source of funds documentation;
• source of wealth information;
• employment information;
• business information;
• explanation of transaction purpose;
• relationship with beneficiaries;
• supporting invoices or contracts;
• or other documentation reasonably required.

A compliance review does not necessarily indicate that you have engaged in wrongdoing.

16.5Fraud Investigations

Where KoboTrade suspects fraud, attempted fraud or unauthorized activity, we may immediately restrict or suspend your account while an investigation is conducted.

Fraud investigations may involve:

• reviewing account activity;
• reviewing transaction history;
• reviewing login activity;
• reviewing device information;
• reviewing funding sources;
• contacting financial institutions;
• contacting payment partners;
• contacting beneficiaries;
• requesting supporting documentation;
• or cooperating with regulatory or law enforcement authorities.

KoboTrade is not obligated to disclose investigative methods or information where disclosure is prohibited by law or would compromise fraud prevention efforts.

16.6Expired Identification

You are responsible for maintaining valid identification on your KoboTrade account.

Where your identification expires, KoboTrade may:

• temporarily restrict your account;
• suspend certain Services;
• prevent new transactions;
• request updated identification;
• require additional verification before restoring access.

Restrictions will generally remain in place until the required verification has been successfully completed.

16.7Failure to Respond

If KoboTrade requests information or documentation and you fail to respond within a reasonable period, KoboTrade may:

• delay transactions;
• restrict your account;
• suspend Services;
• reduce transaction limits;
• terminate your account;
• or take other action reasonably necessary to comply with applicable law.

16.8Dormant Accounts

Where an account remains inactive for an extended period, KoboTrade may classify it as dormant.

Dormancy may result in:

• additional verification before reactivation;
• temporary restrictions;
• enhanced security checks;
• or other reasonable measures designed to protect the customer and KoboTrade.

KoboTrade may deal with dormant accounts in accordance with applicable law and regulatory requirements.

16.9Closing Your Account

You may request the closure of your KoboTrade account at any time by contacting Customer Support.

Before closing your account, you should ensure that:

• all pending transactions have been completed or cancelled;
• available wallet balances have been withdrawn or otherwise dealt with in accordance with KoboTrade's instructions;
• there are no unresolved disputes or outstanding obligations.

KoboTrade may require identity verification before processing an account closure request.

16.10KoboTrade's Right to Terminate Your Account

KoboTrade may terminate your account immediately or upon notice where reasonably necessary, including where:

• you materially breach these Terms;
• fraud is confirmed;
• false information has been provided;
• multiple unauthorized accounts are identified;
• prohibited activity has occurred;
• sanctions restrictions apply;
• KoboTrade is prohibited by law from providing Services;
• payment partners terminate the relevant Service;
• regulatory requirements require closure;
• or KoboTrade determines that continuing the relationship presents unacceptable legal, regulatory or operational risk.

Where legally permitted, KoboTrade may terminate an account without prior notice if immediate action is necessary.

16.11Effect of Suspension

During a suspension, you may be unable to:

• send money;
• receive funds;
• withdraw wallet balances;
• redeem promotional rewards;
• access certain account features;
• create beneficiaries;
• update account information;
• or otherwise use some or all KoboTrade Services.

Certain Services may continue where required by law or reasonably necessary to administer your account.

16.12Effect of Termination

Termination of your account will end your right to access and use KoboTrade Services.

Termination does not affect:

• completed transactions;
• KoboTrade's right to recover amounts owed;
• outstanding investigations;
• legal obligations;
• regulatory reporting obligations;
• or provisions of these Terms intended to survive termination.

16.13Remaining Wallet Balances

Where your account is closed or terminated, KoboTrade will determine the appropriate treatment of any remaining wallet balances in accordance with:

• applicable laws;
• regulatory obligations;
• court orders;
• compliance requirements;
• fraud investigations;
• payment disputes;
• and these Terms.

Where permitted, eligible remaining balances may be returned to you through an approved payment method after completion of any required reviews.

16.14Funds Subject to Restriction

KoboTrade may delay, restrict or refuse access to funds where:

• required by law;
• directed by a court or competent authority;
• required by a financial institution or payment partner;
• fraud is suspected;
• funds are subject to a payment dispute;
• chargebacks are pending;
• sanctions restrictions apply;
• or another lawful basis exists.

16.15Promotional Rewards Following Account Closure

Closure or termination of your account may result in:

• cancellation of pending referral rewards;
• cancellation of pending Non-Stop Bonus rewards;
• reversal of improperly credited rewards;
• forfeiture of rewards obtained through fraud or abuse.

Rewards lawfully earned and already redeemed remain subject to these Terms.

16.16Recovery of Amounts Owed

If you owe KoboTrade money, KoboTrade may, to the extent permitted by law:

• deduct amounts from available wallet balances;
• offset credits;
• recover promotional rewards credited in error;
• recover negative balances;
• pursue lawful debt recovery procedures;
• or take legal action.

16.17No Obligation to Continue Providing Services

Nothing in these Terms requires KoboTrade to continue providing Services indefinitely.

Subject to applicable laws, KoboTrade may discontinue particular Services, products, currencies, transfer corridors or customer relationships where reasonably necessary.

16.18Regulatory Cooperation

KoboTrade may cooperate with:

• FINTRAC;
• the Bank of Canada;
• law enforcement agencies;
• financial intelligence units;
• regulatory authorities;
• financial institutions;
• payment partners;
• courts;
• and other competent authorities,

where required or permitted by law.

Such cooperation may include restricting or terminating accounts.

16.19No Compensation for Suspension

Except where required by applicable law, KoboTrade shall not be liable for losses arising solely from the lawful restriction, suspension or termination of an account in accordance with these Terms.

This does not limit any rights you may have under applicable consumer protection legislation.

16.20Notice of Restriction or Termination

Where reasonably practicable and not prohibited by law, KoboTrade may notify you of an account restriction, suspension or termination through:

• email;
• in-app notification;
• push notification;
• SMS;
• telephone;
• or other contact information associated with your account.

In certain circumstances, KoboTrade may be legally prohibited from providing advance notice or a detailed explanation.

16.21Appeals and Reviews

If you believe your account has been restricted, suspended or terminated in error, you may contact KoboTrade Customer Support to request a review.

You may be asked to provide additional information or documentation to assist with the review.

Submission of a review request does not guarantee reinstatement of your account.

KoboTrade will consider each request based on the available information, applicable laws, regulatory obligations and these Terms.

17.1Purpose of this Section

This Section explains the limits of KoboTrade’s responsibility for certain losses, delays, errors, interruptions, third-party failures and events outside KoboTrade’s reasonable control.

It also explains circumstances where you may be responsible for losses suffered by KoboTrade, its customers, financial institution partners, payment partners, employees, officers, directors or service providers as a result of your breach of these Terms, misuse of the Services or unlawful activity.

Nothing in this Section limits any rights you may have under applicable consumer protection laws or any liability that cannot legally be excluded or limited.

17.2Services Provided on an “As Available” Basis

KoboTrade aims to provide secure, reliable and efficient Services.

However, the Services depend on technology systems, telecommunications networks, financial institutions, payment partners, foreign exchange providers, identity verification providers, recipient banks, Interac e-Transfer services, mobile application stores, internet service providers and other third parties.

For this reason, KoboTrade does not guarantee that the Services will always be:

• uninterrupted;
• error-free;
• available at all times;
• free from technical issues;
• free from delays;
• compatible with every device;
• or available in every location.

KoboTrade will take reasonable steps to maintain and restore the Services where interruptions occur.

17.3No Guarantee of Continuous Access

KoboTrade may temporarily interrupt, restrict, suspend or modify access to the Services for reasons including:

• scheduled maintenance;
• emergency maintenance;
• system upgrades;
• security updates;
• fraud prevention;
• compliance reviews;
• partner outages;
• cybersecurity events;
• regulatory requirements;
• operational issues;
• or events outside KoboTrade’s reasonable control.

KoboTrade is not liable for losses arising solely from temporary unavailability of the Services where KoboTrade has acted reasonably and in accordance with these Terms.

17.4Customer Errors

KoboTrade is not responsible for losses caused solely by customer error.

Customer errors may include:

• entering incorrect beneficiary information;
• entering the wrong account number;
• entering the wrong Interac receiving email;
• selecting the wrong beneficiary;
• sending funds to the wrong person;
• selecting the wrong currency;
• misunderstanding the transaction amount;
• failing to review the Review Transfer page;
• failing to safeguard account credentials;
• sharing passwords, PINs or authentication codes;
• failing to report unauthorized activity promptly;
• using an unsupported payment method;
• or failing to follow instructions provided by KoboTrade.

This does not limit any rights you may have under applicable law regarding unauthorized transactions or error resolution.

17.5Beneficiary and Recipient Bank Errors

KoboTrade processes transactions based on the beneficiary and recipient information provided by you.

KoboTrade is not responsible for losses caused solely by:

• incorrect beneficiary details supplied by you;
• recipient bank rejection;
• recipient bank delays;
• recipient bank account restrictions;
• closed recipient accounts;
• inaccurate recipient information;
• recipient refusal to cooperate;
• recipient bank system issues;
• or local payment system failures outside KoboTrade’s control.

Where possible, KoboTrade may assist with reasonable tracing, correction or recall efforts, but recovery is not guaranteed.

17.6Third-Party Service Providers

KoboTrade may rely on third-party service providers to provide or support the Services.

These may include:

• financial institutions;
• payment processors;
• payment aggregators;
• payout partners;
• foreign exchange providers;
• identity verification providers;
• fraud prevention providers;
• cloud infrastructure providers;
• telecommunications providers;
• analytics providers;
• software vendors;
• app marketplace providers;
• customer support tools.

KoboTrade is not responsible for losses caused solely by the independent failure, delay, refusal, error or outage of a third-party provider, except to the extent KoboTrade is legally responsible or has failed to act with reasonable care.

17.7Payment Network and Interac Delays

Certain Services may depend on payment networks, including Interac e-Transfer and banking systems.

KoboTrade is not responsible for delays, reversals, restrictions, outages or failures caused solely by:

• Interac;
• Canadian financial institutions;
• recipient financial institutions;
• payment networks;
• correspondent banks;
• settlement systems;
• or third-party payment processors.

KoboTrade will take reasonable steps to assist customers where payment network delays affect a transaction.

17.8Foreign Exchange Movements

Foreign exchange rates can fluctuate quickly.

KoboTrade is not responsible for losses arising solely from:

• changes in market exchange rates after a transaction is confirmed;
• differences between KoboTrade’s exchange rate and rates published elsewhere;
• exchange rate movements during refund processing;
• exchange rate changes after cancellation;
• market volatility;
• or currency availability constraints.

Where an obvious exchange rate or pricing error occurs, KoboTrade may take action in accordance with Section 8 of these Terms.

17.9Delays Caused by Compliance Obligations

KoboTrade is subject to legal and regulatory obligations, including obligations relating to anti-money laundering, sanctions screening, terrorist financing prevention, fraud prevention, transaction monitoring and payment services regulation.

KoboTrade is not liable for losses arising solely from delays, restrictions, holds, cancellations or requests for information where such action is reasonably taken to comply with:

• applicable law;
• regulatory requirements;
• court orders;
• law enforcement requests;
• financial institution requirements;
• payment partner requirements;
• sanctions requirements;
• or KoboTrade’s compliance and risk management obligations.

17.10No Liability for Prohibited or Unlawful Use

KoboTrade is not responsible for losses suffered by you or any third party arising from your use of the Services for prohibited, unlawful, fraudulent or unauthorized activity.

This includes losses arising from:

• fraud;
• scams;
• money laundering;
• sanctions violations;
• third-party funding abuse;
• use of stolen funds;
• use of false information;
• duplicate accounts;
• account sharing;
• or any breach of the Acceptable Use Policy.

17.11No Liability for Customer’s Business Losses

Unless KoboTrade has expressly approved a business account or business Service in writing, KoboTrade Services are intended for personal use.

To the maximum extent permitted by law, KoboTrade is not liable for business losses arising from use of a personal account, including:

• loss of profit;
• loss of revenue;
• loss of business opportunity;
• loss of goodwill;
• interruption of business;
• loss of expected savings;
• or consequential business losses.

17.12Exclusion of Certain Damages

To the maximum extent permitted by law, KoboTrade will not be liable for indirect, incidental, special, consequential, exemplary or punitive damages, including:

• loss of profits;
• loss of opportunity;
• loss of goodwill;
• loss of reputation;
• loss of data;
• emotional distress;
• business interruption;
• or losses that were not reasonably foreseeable,

arising from or relating to your use of the Services, even if KoboTrade was advised that such losses might occur.

This limitation does not apply where liability cannot legally be excluded.

17.13Maximum Liability

To the maximum extent permitted by applicable law, KoboTrade’s total liability to you for claims arising out of or relating to the Services shall not exceed the greater of:

• the total fees you paid directly to KoboTrade for the specific transaction or Service giving rise to the claim; or
• the amount permitted by applicable law.

Where the claim relates to a specific transaction, KoboTrade’s liability shall not exceed the amount of that transaction, except where applicable law requires otherwise.

17.14Matters Not Limited

Nothing in these Terms limits or excludes KoboTrade’s liability where liability cannot legally be limited or excluded.

This may include liability arising from:

• fraud by KoboTrade;
• intentional misconduct by KoboTrade;
• gross negligence where applicable law prohibits limitation;
• rights under applicable consumer protection laws;
• rights under payment services laws;
• or any other liability that cannot lawfully be excluded.

17.15Customer Duty to Reduce Losses

If you become aware of an error, unauthorized transaction, suspected fraud, account compromise, incorrect beneficiary information, delayed deposit or other issue, you must notify KoboTrade promptly.

You are expected to take reasonable steps to reduce potential losses, including:

• securing your account;
• changing passwords or PINs;
• contacting your bank where necessary;
• reporting fraud to relevant authorities;
• providing requested information to KoboTrade;
• cooperating with investigations.

Failure to act promptly may affect KoboTrade’s ability to assist or recover funds.

17.16Your Indemnity to KoboTrade

You agree to indemnify and hold harmless KoboTrade, its directors, officers, employees, contractors, affiliates, agents, financial institution partners, payment partners and service providers from and against losses, claims, damages, liabilities, costs and expenses arising from:

• your breach of these Terms;
• your misuse of the Services;
• your violation of applicable law;
• your fraud or misrepresentation;
• your use of false or misleading information;
• your violation of the Acceptable Use Policy;
• your unauthorized use of another person’s information;
• your failure to safeguard account credentials;
• your third-party funding abuse;
• your improper use of referral or bonus programs;
• your infringement of another person’s rights;
• or any claim made by a third party arising from your use of the Services.

17.17Scope of Indemnity

The indemnity in this Section may include:

• legal fees;
• investigation costs;
• regulatory penalties caused by your conduct;
• payment reversals;
• chargebacks;
• fraud losses;
• settlement amounts;
• court costs;
• third-party claims;
• partner claims;
• recovery costs;
• and other reasonable expenses.

KoboTrade will act reasonably in managing claims and losses covered by this indemnity.

17.18Indemnity for Unauthorized Third-Party Use

If you allow another person to use your account, share your credentials or fail to take reasonable steps to protect your account, you may be responsible for losses arising from that person’s use of the Services, except where applicable law provides otherwise.

This may include losses arising from:

• unauthorized transactions;
• chargebacks;
• fraud claims;
• payment disputes;
• third-party complaints;
• account misuse;
• or breach of these Terms.

17.19KoboTrade’s Right to Control Defence

Where a claim is made against KoboTrade that may be covered by your indemnity, KoboTrade may assume control of the defence, settlement or resolution of the claim.

You agree to cooperate reasonably with KoboTrade in relation to such claims.

You must not settle any claim in a manner that imposes liability, obligation or admission on KoboTrade without KoboTrade’s prior written consent.

17.20Events Outside KoboTrade’s Control

KoboTrade will not be responsible for failure or delay in performing its obligations where the failure or delay is caused by events beyond KoboTrade’s reasonable control.

Such events may include:

• acts of God;
• natural disasters;
• fire;
• flood;
• severe weather;
• pandemic or epidemic;
• war;
• terrorism;
• civil unrest;
• labour disputes;
• strikes;
• government action;
• regulatory action;
• court orders;
• power failures;
• internet outages;
• telecommunications failures;
• cyberattacks;
• payment network failures;
• banking system failures;
• foreign exchange market disruptions;
• sanctions events;
• system-wide technical failures;
• or failure of third-party service providers.

17.21Effect of Force Majeure

Where a force majeure event occurs, KoboTrade may:

• delay performance;
• suspend Services;
• restrict certain transactions;
• modify processing timelines;
• use alternative service providers;
• delay payouts;
• delay refunds;
• or take other reasonable steps to manage the impact of the event.

KoboTrade will take reasonable steps to resume affected Services as soon as reasonably practicable.

17.22Customer Obligations During Force Majeure

A force majeure event does not relieve you of obligations already incurred before the event, including:

• repayment of negative balances;
• payment of amounts owed;
• cooperation with compliance requests;
• cooperation with fraud investigations;
• compliance with these Terms;
• and obligations relating to completed transactions.

17.23No Liability for Force Majeure Delays

To the maximum extent permitted by law, KoboTrade is not liable for losses arising solely from delays, interruptions or failures caused by a force majeure event.

This does not limit any legal rights you may have where applicable law requires a different outcome.

18.1Our Commitment to Customer Service

KoboTrade is committed to providing secure, reliable and professional financial services.

We value customer feedback and are committed to resolving complaints fairly, consistently and in a timely manner.

If you are dissatisfied with any aspect of the Services, we encourage you to contact KoboTrade so that we may investigate the matter and, where appropriate, work toward a resolution.

18.2Customer Support

Customers may contact KoboTrade Customer Support regarding:

• account enquiries;
• transaction status;
• delayed transfers;
• funding issues;
• wallet enquiries;
• withdrawal requests;
• exchange rate enquiries;
• technical issues;
• referral rewards;
• Non-Stop Bonus rewards;
• identity verification;
• account restrictions;
• transaction disputes;
• complaints;
• or other matters relating to the Services.

KoboTrade will make reasonable efforts to respond to customer enquiries within an appropriate timeframe, taking into account the nature and complexity of the matter.

18.3How to Submit a Complaint

A complaint may be submitted through KoboTrade using any approved communication channel, including:

• email;
• the KoboTrade mobile application;
• the KoboTrade website;
• telephone;
• WhatsApp Customer Support;
• or any other contact method published by KoboTrade.

To assist KoboTrade in investigating your complaint, you should provide:

• your full name;
• registered email address;
• telephone number;
• transaction reference (where applicable);
• session ID (where applicable);
• date of the transaction or event;
• description of the issue;
• supporting documents or screenshots, where available;
• and the resolution you are seeking.

Providing complete information helps KoboTrade investigate your complaint more efficiently.

18.4Complaint Investigation

Upon receiving a complaint, KoboTrade may:

• acknowledge receipt of the complaint;
• review relevant transaction records;
• review account activity;
• request additional information or documentation;
• communicate with financial institutions or payment partners;
• review compliance records;
• interview relevant personnel;
• or take any other reasonable steps necessary to investigate the matter.

The investigation process will depend on the nature and complexity of the complaint.

18.5Customer Cooperation

You agree to cooperate reasonably with KoboTrade during the investigation of a complaint.

This may include providing:

• additional information;
• government-issued identification;
• bank statements;
• proof of payment;
• communications with beneficiaries;
• supporting documents;
• or any other information reasonably required to investigate the matter.

Failure to provide requested information may affect KoboTrade's ability to resolve your complaint.

18.6Complaint Resolution

Following its investigation, KoboTrade may:

• provide an explanation;
• confirm that no error occurred;
• correct an identified error;
• process a refund where appropriate;
• reverse an incorrect transaction where possible;
• restore account functionality;
• update customer records;
• provide additional guidance;
• or take any other reasonable action consistent with these Terms and applicable law.

The resolution of each complaint will depend on the facts of the individual case.

18.7Transaction Disputes

If you believe that:

• a transaction was processed incorrectly;
• a transaction was unauthorized;
• the wrong amount was transferred;
• your wallet balance is incorrect;
• your account has been compromised;
• or another transaction-related issue has occurred,

you should notify KoboTrade as soon as reasonably possible.

Prompt notification improves KoboTrade's ability to investigate the matter and, where appropriate, assist with recovery or correction.

18.8Unauthorized Transactions

Where you believe a transaction was initiated without your authorization, KoboTrade may investigate by reviewing:

• login activity;
• authentication records;
• device information;
• IP addresses;
• transaction history;
• beneficiary information;
• fraud monitoring records;
• and other relevant information.

You agree to cooperate fully with such investigations.

Nothing in this Section limits any rights you may have under applicable law relating to unauthorized transactions.

18.9Complaints Relating to Third Parties

Certain Services involve third-party financial institutions, payment partners or service providers.

Where a complaint relates primarily to the actions of a third party, KoboTrade may:

• liaise with the relevant third party;
• request information on your behalf;
• coordinate investigations;
• provide updates where appropriate;
• or refer you to the relevant organization where necessary.

Although KoboTrade will make reasonable efforts to assist, it cannot compel independent third parties to take any particular action.

18.10Complaints Relating to Promotional Programs

Complaints relating to:

• Refer & Earn rewards;
• Non-Stop Bonus rewards;
• promotional campaigns;
• exchange rate promotions;
• or other customer incentive programs,

will be investigated in accordance with these Terms and any applicable promotional terms.

KoboTrade reserves the right to determine eligibility for promotional rewards in accordance with the applicable program rules.

18.11Internal Review

If you are dissatisfied with the outcome of an initial complaint investigation, you may request that KoboTrade conduct an internal review.

An internal review may involve personnel who were not directly responsible for the original decision, where appropriate.

The outcome of the internal review will be communicated to you once the review has been completed.

18.12Regulatory Compliance

KoboTrade is committed to complying with all applicable laws and regulations governing its Services.

This includes compliance with:

• the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA);
• the Retail Payment Activities Act (RPAA);
• applicable privacy legislation;
• sanctions legislation;
• consumer protection laws;
• and other applicable Canadian federal and provincial laws.

Customers agree to cooperate with KoboTrade where compliance obligations require additional information or documentation.

18.13FINTRAC Reporting Obligations

As a FINTRAC-registered Money Services Business, KoboTrade has legal obligations to monitor and report certain transactions and activities.

These obligations may include reporting:

• suspicious transactions;
• terrorist property;
• large cash transactions where applicable;
• electronic funds transfers where required;
• sanctions-related matters;
• or other reports required under applicable law.

KoboTrade may be legally prohibited from informing a customer that a report has been filed or that a compliance review is taking place.

Nothing in these Terms requires KoboTrade to disclose information where disclosure is prohibited by law.

18.14Regulatory Requests

KoboTrade may receive lawful requests from:

• FINTRAC;
• the Bank of Canada;
• courts;
• law enforcement agencies;
• regulatory authorities;
• financial intelligence units;
• payment partners;
• financial institutions;
• or other competent authorities.

KoboTrade may comply with such requests where required or permitted by applicable law.

18.15Court Orders and Legal Process

Where KoboTrade receives:

• a court order;
• subpoena;
• production order;
• search warrant;
• garnishment order;
• freezing order;
• or other lawful legal process,

KoboTrade may take any action reasonably necessary to comply with that legal process.

This may include:

• restricting accounts;
• freezing funds;
• disclosing information where legally required;
• delaying transactions;
• or otherwise complying with applicable law.

18.16Record Keeping

KoboTrade maintains transaction and customer records in accordance with applicable legal and regulatory requirements.

Records may be retained for purposes including:

• compliance;
• fraud prevention;
• regulatory reporting;
• dispute resolution;
• legal proceedings;
• audits;
• and internal risk management.

Retention periods may vary depending on applicable law.

18.17Cooperation With Investigations

Customers agree to cooperate with KoboTrade in connection with investigations relating to:

• fraud;
• financial crime;
• unauthorized transactions;
• regulatory enquiries;
• payment disputes;
• account misuse;
• or violations of these Terms.

Failure to cooperate may result in delays, account restrictions or other action permitted by these Terms or applicable law.

18.18Alternative Resolution

Where appropriate, KoboTrade may seek to resolve disputes through discussion, negotiation or other mutually agreed methods before formal legal proceedings are commenced.

Nothing in this Section prevents either party from exercising legal rights available under applicable law.

18.19Legal Proceedings

Subject to applicable law, any legal proceedings relating to the Services shall be governed by the Governing Law and Jurisdiction provisions contained in these Terms.

Nothing in this Section limits KoboTrade's right to seek urgent or equitable relief where necessary to protect its customers, assets, intellectual property or legal rights.

18.20Good Faith

Both KoboTrade and its customers agree to act in good faith during the investigation and resolution of complaints and disputes.

Customers must not knowingly submit:

• false complaints;
• fabricated evidence;
• fraudulent claims;
• misleading information;
• or complaints intended solely to harass KoboTrade or its personnel.

Likewise, KoboTrade will investigate complaints fairly, impartially and in accordance with applicable law and its internal procedures.

19.1Governing Law

These Terms and any dispute, claim or controversy arising out of or relating to your use of the KoboTrade Services shall be governed by and interpreted in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Nothing in these Terms limits any mandatory rights or protections available to you under applicable consumer protection legislation that cannot lawfully be excluded.

19.2Jurisdiction

Subject to applicable law, you agree that the courts of the Province of Alberta shall have exclusive jurisdiction over any dispute, claim or legal proceeding arising from or relating to these Terms or your use of the Services.

Nothing in this Section prevents KoboTrade from seeking injunctive relief or other urgent remedies before any court of competent jurisdiction where necessary to protect its legal rights, customers, intellectual property or confidential information.

19.3Electronic Communications

You agree that KoboTrade may communicate with you electronically regarding your account and the Services.

Electronic communications may include:

• email;
• push notifications;
• SMS messages;
• in-app notifications;
• website notices;
• electronic receipts;
• customer support communications;
• or other electronic methods associated with your KoboTrade account.

Electronic communications satisfy any legal requirement that communications be in writing unless applicable law requires otherwise.

19.4Electronic Acceptance and Signatures

By creating a KoboTrade account, logging into the Services, clicking "I Agree," "Accept," "Continue," "Confirm & Send," or any similar electronic confirmation, you agree to be legally bound by these Terms.

Electronic signatures, electronic records and electronic confirmations shall have the same legal effect as handwritten signatures to the extent permitted by applicable law.

19.5Assignment by KoboTrade

KoboTrade may assign, transfer, delegate or otherwise transfer its rights or obligations under these Terms:

• to an affiliate;
• as part of a merger;
• acquisition;
• restructuring;
• sale of assets;
• financing transaction;
• or other corporate reorganization,

provided that such assignment complies with applicable law.

Where required, KoboTrade will provide notice of any material assignment.

19.6Assignment by the Customer

You may not assign, transfer, sell, delegate, pledge or otherwise transfer your KoboTrade account, your rights under these Terms or your obligations under these Terms without KoboTrade's prior written consent.

Any attempted assignment without KoboTrade's consent shall be void to the extent permitted by applicable law.

19.7Entire Agreement

These Terms, together with:

• the Privacy Policy;
• Cookies Policy;
• Acceptable Use Policy;
• Referral Program Terms;
• Non-Stop Bonus Program Terms;
• Complaints Policy;
• Fee Schedule;
• and any additional policies or disclosures expressly incorporated by reference,

constitute the complete agreement between you and KoboTrade regarding the Services.

These documents supersede all previous discussions, communications, understandings, agreements or representations relating to the Services.

19.8Severability

If any provision of these Terms is determined by a court or competent authority to be invalid, illegal or unenforceable, that provision shall be interpreted to the maximum extent permitted by law or, if necessary, severed from these Terms.

The remaining provisions shall continue in full force and effect.

19.9No Waiver

A failure or delay by KoboTrade in exercising any right, remedy or provision under these Terms shall not constitute a waiver of that right.

Any waiver must be made expressly and in writing by an authorized representative of KoboTrade.

A waiver of one breach shall not constitute a waiver of any subsequent breach.

19.10No Partnership or Agency

Nothing in these Terms creates:

• a partnership;
• joint venture;
• agency relationship;
• employment relationship;
• fiduciary relationship;
• franchise;
• or other legal relationship

between you and KoboTrade.

You may not represent yourself as acting on behalf of KoboTrade without KoboTrade's prior written authorization.

19.11Third-Party Rights

Except as expressly stated in these Terms or where required by applicable law, these Terms are intended solely for the benefit of KoboTrade and you.

No other person or entity shall have any right to enforce any provision of these Terms solely by virtue of being a third party.

This Section does not limit the rights of KoboTrade's financial institution partners, payment partners or service providers where separate contractual arrangements or applicable law provide otherwise.

19.12Interpretation

In these Terms:

• headings are provided for convenience only and do not affect interpretation;
• words importing the singular include the plural and vice versa where the context requires;
• references to legislation include amendments, replacements and successor legislation;
• the words "including," "includes," and "such as" mean "including without limitation" unless the context clearly requires otherwise.

19.13Language

These Terms are prepared in the English language.

Where KoboTrade provides translations for convenience, the English version shall prevail to the extent permitted by applicable law if there is any inconsistency between the translated version and the English version.

19.14Notices

Unless otherwise specified in these Terms, notices from KoboTrade may be delivered by:

• email;
• in-app notification;
• push notification;
• SMS;
• publication on the KoboTrade website;
• or any other reasonable communication method associated with your account.

You are responsible for ensuring that your contact information remains accurate and up to date.

A notice shall be deemed received when it has been sent to your last registered contact details or made available through the KoboTrade platform, unless applicable law requires otherwise.

19.15Changes to the Terms

KoboTrade may amend these Terms from time to time to reflect:

• changes in applicable law;
• regulatory requirements;
• new products or Services;
• operational improvements;
• security enhancements;
• technological developments;
• commercial changes;
• or other legitimate business reasons.

Where a change is material, KoboTrade will provide reasonable notice through one or more communication channels, including:

• email;
• push notification;
• in-app notification;
• or publication on the KoboTrade website.

Your continued use of the Services after the effective date of the revised Terms constitutes acceptance of the updated Terms, unless applicable law requires a different process.

19.16Survival

The following provisions, together with any other provisions which by their nature are intended to survive, shall continue after the suspension, closure or termination of your KoboTrade account:

• payment obligations;
• limitation of liability;
• indemnity;
• intellectual property rights;
• privacy obligations;
• record retention;
• compliance obligations;
• investigations;
• dispute resolution;
• governing law;
• jurisdiction;
• and any rights or obligations that accrued before termination.

19.17Relationship with Other Policies

Where KoboTrade publishes additional policies governing specific Services, including promotional programs, wallet services, privacy practices or complaints handling, those policies shall apply together with these Terms.

If there is an inconsistency between these Terms and a product-specific policy, the product-specific policy shall prevail only to the extent of that inconsistency and only for the relevant Service.

19.18Regulatory Interpretation

Nothing in these Terms shall be interpreted as limiting KoboTrade's ability to comply with:

• applicable legislation;
• regulatory guidance;
• FINTRAC obligations;
• Bank of Canada requirements;
• court orders;
• law enforcement requests;
• sanctions laws;
• or other legal obligations.

Where compliance with applicable law conflicts with any provision of these Terms, KoboTrade shall comply with applicable law.

19.19No Reliance

You acknowledge that, in entering into these Terms, you have not relied upon any representation, warranty, promise or statement that is not expressly contained in these Terms or in any document expressly incorporated by reference.

Nothing in this Section limits liability for fraudulent misrepresentation where such liability cannot legally be excluded.

19.20Effective Date and Version Control

These Terms become effective on the Effective Date stated at the beginning of this document and remain in effect until replaced by a newer version.

KoboTrade may publish updated versions from time to time.

The most current version will be made available through the KoboTrade website and, where applicable, within the KoboTrade mobile application.

20.1Contacting KoboTrade

KoboTrade is committed to providing responsive customer service and maintaining open communication with its customers.

If you have any questions regarding these Terms, your KoboTrade account or the Services, you may contact us using the official communication channels published by KoboTrade.

Customers are encouraged to contact KoboTrade before taking any legal or regulatory action so that we may have an opportunity to investigate and, where appropriate, resolve the matter.

20.2Customer Support

General enquiries relating to your KoboTrade account or Services may be directed to our Customer Support team.

Customer Support may assist with matters including:

• account registration;
• identity verification;
• wallet enquiries;
• deposits;
• withdrawals;
• money transfers;
• exchange rates;
• transaction tracking;
• transaction receipts;
• beneficiary management;
• referral rewards;
• Non-Stop Bonus rewards;
• technical support;
• mobile application support;
• website enquiries;
• and general account assistance.

Customer Support Email: support@kobotrade.com

20.3Compliance Enquiries

Questions relating to compliance matters, including identity verification, source of funds requests, transaction reviews or regulatory documentation, may be directed to KoboTrade's Compliance Team.

Customers should cooperate fully with reasonable compliance requests to avoid unnecessary delays in processing transactions.

Compliance Email: Support@kobotrade.com

20.4Privacy Enquiries

Questions relating to the collection, use, disclosure, correction or protection of your personal information, or requests relating to KoboTrade's Privacy Policy, may be directed to KoboTrade's Privacy Officer.

Privacy requests may include:

• access requests;
• correction requests;
• withdrawal of consent where applicable;
• privacy complaints;
• or other privacy-related enquiries.

Privacy Email: Admin@kobotrade.com

20.5Complaints

Customers wishing to submit a complaint regarding KoboTrade's Services may do so through any of KoboTrade's approved communication channels.

Complaints should include sufficient information to allow KoboTrade to investigate the matter effectively, including where applicable:

• your full name;
• registered email address;
• transaction reference;
• Session ID;
• date of the transaction;
• description of the issue;
• supporting documentation.

KoboTrade will investigate complaints fairly and in accordance with its internal Complaints Policy and applicable legal and regulatory requirements.

Complaints Email: Admin@kobotrade.com

20.6Legal Notices

Formal legal notices intended for KoboTrade should be sent to the Company's registered office or such other legal address as KoboTrade may designate from time to time.

Legal notices should clearly identify:

• the sender;
• the subject matter;
• relevant transaction references (if applicable);
• supporting documentation;
• and the relief or action being requested.

20.8Website

Official Website:

https://www.kobotrade.com

Customers should only obtain information regarding KoboTrade from official KoboTrade communication channels.

20.9Mobile Application

The official KoboTrade mobile application is available through approved application marketplaces.

Customers should only download the KoboTrade application from official sources approved by KoboTrade.

KoboTrade is not responsible for applications distributed through unauthorized sources.

20.10Telephone & WhatsApp Support

KoboTrade may provide customer assistance through telephone and WhatsApp support.

The latest telephone numbers, WhatsApp contact information and customer service hours are published on the KoboTrade website and within the KoboTrade mobile application.

Customers should only communicate with verified KoboTrade contact numbers.

20.11Fraud Reporting

If you suspect:

• unauthorized account access;
• identity theft;
• phishing;
• fraudulent emails;
• fake KoboTrade communications;
• scams involving KoboTrade;
• unauthorized transactions;
• or other suspicious activity,

you should immediately notify KoboTrade through our official Customer Support channels.

Prompt reporting improves KoboTrade's ability to investigate and protect customers.

20.12Service Updates

KoboTrade may communicate important information regarding:

• maintenance;
• service interruptions;
• regulatory updates;
• new products;
• supported countries;
• exchange rate announcements;
• security notices;
• promotional campaigns;
• and other operational updates

through:

• the KoboTrade website;
• the KoboTrade mobile application;
• email;
• push notifications;
• SMS;
• or other official communication channels.

Customers are responsible for keeping their contact information current.

20.13Version History

KoboTrade may publish revised versions of these Terms from time to time.

Each version will include an Effective Date.

Where appropriate, previous versions may be retained for regulatory, legal or record-keeping purposes.

The latest published version shall govern your continued use of the Services unless applicable law provides otherwise.

20.14Acceptance of these Terms

By creating a KoboTrade account, accessing the KoboTrade website, using the KoboTrade mobile application or using any KoboTrade Service, you acknowledge that you:

• have read these Terms;
• understand these Terms;
• agree to be legally bound by these Terms;
• consent to electronic communications;
• and agree to comply with all applicable laws and KoboTrade policies governing the Services.

If you do not agree to these Terms, you must immediately discontinue use of the Services.

20.15Questions About These Terms

If you have questions regarding these Terms of Service, KoboTrade encourages you to contact us before using the Services or completing a transaction.

Our team will be pleased to explain our Services, policies and procedures so that you can make informed decisions when using KoboTrade.

20.16Final Acknowledgement

These Terms of Service, together with KoboTrade's Privacy Policy, Cookies Policy, Acceptable Use Policy and other policies expressly incorporated by reference, form the complete legal agreement between you and KoboTrade regarding your use of the Services.

KoboTrade appreciates the trust our customers place in us and remains committed to providing secure, transparent and compliant financial services that connect people, families and businesses across Africa and beyond.

Thank you for choosing KoboTrade.