Complaint Policy

Introduction

At KoboTrade we are committed to providing customers with excellent service. Sometimes things can go wrong and customers may need to make a complaint. This policy outlines how customers can make a complaint and how KoboTrade will handle and resolve it.

How to Make a Complaint

Customers can make a complaint by contacting KoboTrade through any of the following channels. When making a complaint, provide your name, contact details, and a clear description of the issue you are experiencing.

• Phone: +1 (587) 287-1362
• Fax: +1 (587) 287-1435
• WhatsApp: https://wa.me/message/25DA3TVN7CPQD1
• Facebook: https://www.facebook.com/kobotrade
• Instagram: https://www.instagram.com/Kobotrade1
• Telegram: https://t.me/joinchat/Sgs2k4j4bJUGCeo3
• Twitter/X: http://twitter.com/kobotrade
• Website chat system
• Email: support@kobotrade.com

Complaint Handling Process

Once KoboTrade receives a complaint, we will acknowledge it within two business days. We will investigate the complaint and provide a response within five business days.

If more time is needed to investigate, we will inform the customer of the expected timeframe for resolution.

Escalation

If a customer is not satisfied with the initial response, they may request that the complaint be escalated to a senior staff member or designated complaints officer. KoboTrade will provide the contact details of the relevant person or office upon request.

Complaint Record Keeping

KoboTrade will keep a record of complaints received, including complaint details, actions taken to investigate and resolve the complaint, and the complaint outcome. This information is used to identify areas for improvement and may be made available to regulatory authorities upon request.

Review, Update, and Contact

KoboTrade will review and update this complaint policy regularly to ensure it remains relevant and effective.

If you have questions or concerns about the complaint policy, contact KoboTrade at +1 (587) 287-1362.